Utilities
Power the energy transition
Deliver cleaner, more reliable power and unlock new growth opportunities during this unprecedented green energy transition.
Drive utility growth and efficiency with solutions that enable you to:
Improve customer satisfaction, loyalty, and profit margins.
Create new revenue streams and grow revenue per customer.
Optimise maintenance strategies, creating a closed-loop system.
Support your supply chain while improving asset performance and sustainability.
Align insights and planning to make decisions faster and more confidently.
Turn insights into customer value
Gain deeper insights into customer needs and consumption patterns to offer the products and services tailored to each customer segment.
Support energy transition and new business models
Help customers define, streamline, and manage meter data measurement concepts by adopting new business models to collect and monitor meter data.
Digitalise and optimise operations
Increase asset availability, and measure and improve asset performance by allowing asset owners, plant managers, and reliability engineers to optimise maintenance strategies.
Build sustainable supply chains
Achieve sustainability objectives by managing ESG data, ensuring compliance, and embedding sustainability into core business operations.
AI for utilities
Streamline operations, improve reliability, and achieve sustainable industry-specific outcomes with embedded industry AI assistants and agents.
Autonomous asset management
Increase asset reliability and uptime while ensuring regulatory compliance, safety, and sustainability.
Explore utilities solutions from SAP and partners that can help your business run better
Achieve enhanced customer experience, cost-effective transformation, and sustainable growth across energy efficiency programmes with energy and non-energy products.
Customer service management
Strengthen customer service and resolve issues faster with a solution that:
Boosts customer service responsiveness by connecting processes and data.
Reduces cost with AI tools that handle customer service inquiries.
Maximises customer accessibility through omnichannel service offerings.
Optimises the service agent experience using a unified view of customer data.
SAP APPLICATION
Utilities self-service AI agent
Reduce costs and build loyalty with multilingual, 24/7 support from a Utilities Customer Self-Service Agent.
SAP APPLICATION
Customer engagement
Engage utilities customers and maximise lifetime value through data-driven personalisation and automated omnichannel processes.
SAP APPLICATION
Enterprise-grade e-commerce
Achieve profitable growth by offering energy-related and non-energy-related products and services.
SAP APPLICATION
Customer data management
Manage customer data using one central solution with a 360-degree view of the customer—helping to boost engagement and growth.
PARTNER APPLICATION
Modern self-service experience by SEW
Improve customer engagement with modern, digital self-service capabilities from a browser or mobile device.
See how customers are succeeding with SAP solutions for utilities
Resources
Harnessing AI for utilities
Learn how AI is transforming the way utility companies interact with customers, resulting in significant operational savings and increased satisfaction.
The future of SAP Service Cloud
Discover the future of the SAP Service Cloud solution, in which AI and human agents collaborate for fast, smart, and personalised support.
Master the energy transition
Learn how SAP and our global partner ecosystem can help you deliver smart, sustainable solutions to embrace the energy transition.
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See our solutions in action
Learn how solutions tailored to your industry can help you improve operations, innovate faster, and grow with confidence.
Grow your business with cloud ERP
Discover how SAP GROW helps businesses in every industry scale faster with AI-powered cloud ERP designed for growth.
See what’s ahead for your industry
Explore SAP road maps to learn about upcoming innovations, product advancements, and future capabilities.