Forrester TEI Spotlight: SAP Enable Now Helps Organizations Improve Efficiency, Increase Adoption, And Save Costs
Commissioned Total Economic Impact™ research conducted by Forrester Consulting and commissioned by SAP in 2024 reveals how organizations can overcome the knowledge gap with digital adoption platform SAP Enable Now, supporting the organization with a workforce that is knowledgeable, confident, and productive. Read more on potential impacts of SAP Enable Now including faster time to competence for end users, more efficient content creation, cost savings, and project success. Download the DocumentSAP Enable Now Helps Organizations Improve Efficiency,
Increase Adoption, And Save Costs
SAP Enable Now supports seamless knowledge transfer and productivity gains for SAP
users across an organization. Robust tools in SAP Enable Now allow content creators
to easily generate enablement resources. At the same time, the platform equips end
users with in-application assistance, which can empower them to work more accurately
and efficiently.
SAP commissioned Forrester Consulting to interview 13 representatives and conduct a
Total Economic Impact™ (TEI) study to better understand the benefits, costs, and risks
associated with SAP Learning Hub and SAP Enable Now.1 This abstract will focus on
the interviewees’ use of SAP Enable Now and its value to their organizations. Among
the interviewees, all 13 used SAP Enable Now.
Return on investment (ROI)
309%
Net present value
$4.9M
Interviewees said that prior to using SAP Enable Now, their organizations relied on
legacy approaches to provide training and enablement content for SAP end users.
Content was often difficult to access, outdated, and not available in-application.
Meanwhile, client-side training teams faced limited functionality in their available tools
and found it time-consuming to create and update content. These limitations led to
knowledge gaps and inefficiencies for end users and training teams alike.
Interviewees reported that after the investment in SAP Enable Now, their organization’s
workforce became more knowledgeable, confident, and productive. Key results from the
investment include faster time to competence for end users, more efficient content
creation, cost savings, and greater project success.
Increase Adoption, And Save Costs
SAP Enable Now supports seamless knowledge transfer and productivity gains for SAP
users across an organization. Robust tools in SAP Enable Now allow content creators
to easily generate enablement resources. At the same time, the platform equips end
users with in-application assistance, which can empower them to work more accurately
and efficiently.
SAP commissioned Forrester Consulting to interview 13 representatives and conduct a
Total Economic Impact™ (TEI) study to better understand the benefits, costs, and risks
associated with SAP Learning Hub and SAP Enable Now.1 This abstract will focus on
the interviewees’ use of SAP Enable Now and its value to their organizations. Among
the interviewees, all 13 used SAP Enable Now.
Return on investment (ROI)
309%
Net present value
$4.9M
Interviewees said that prior to using SAP Enable Now, their organizations relied on
legacy approaches to provide training and enablement content for SAP end users.
Content was often difficult to access, outdated, and not available in-application.
Meanwhile, client-side training teams faced limited functionality in their available tools
and found it time-consuming to create and update content. These limitations led to
knowledge gaps and inefficiencies for end users and training teams alike.
Interviewees reported that after the investment in SAP Enable Now, their organization’s
workforce became more knowledgeable, confident, and productive. Key results from the
investment include faster time to competence for end users, more efficient content
creation, cost savings, and greater project success.
“SAP Enable Now saves a lot of time for the end
users themselves. It also makes it much easier
for our people creating the content. There are
savings on both sides.”
DIRECTOR OF L&D, CONSUMER GOODS
INVESTMENT DRIVERS FOR SAP ENABLE NOW
Before deploying SAP Enable Now, interviewees noted their organizations relied on
legacy approaches to deliver training and enablement resources. Content for SAP end
users was often created and consumed without specialized tools. When tools were
available, they failed to provide end users with smooth in-application assistance or the
ability for training teams to easily create and update content. The interviewees’
organizations struggled with these common challenges:
• Fragmented experiences for end users and low adoption rates. Interviewees’
organizations had documentation and resources for end users, but they were
often outdated and not accessible directly in-application in preferred formats.
Usage tailed off as content was not updated and increasingly not trusted by end
users. The people leader in transportation said, “Content was not widely used,
and we also had the issue that it wasn’t very compatible to our SAP models.”
• Ineffective content. Enablement content that was dated and difficult to access
ultimately rendered it ineffective for end users. Moreover, training teams found it
difficult to remedy these problems because content creation was a largely
manual and tedious process. The training lead in natural resources said: “[My
organization’s legacy solution] was a very clunky piece of software. It was not
easy to publish content without going through hoops.”
users themselves. It also makes it much easier
for our people creating the content. There are
savings on both sides.”
DIRECTOR OF L&D, CONSUMER GOODS
INVESTMENT DRIVERS FOR SAP ENABLE NOW
Before deploying SAP Enable Now, interviewees noted their organizations relied on
legacy approaches to deliver training and enablement resources. Content for SAP end
users was often created and consumed without specialized tools. When tools were
available, they failed to provide end users with smooth in-application assistance or the
ability for training teams to easily create and update content. The interviewees’
organizations struggled with these common challenges:
• Fragmented experiences for end users and low adoption rates. Interviewees’
organizations had documentation and resources for end users, but they were
often outdated and not accessible directly in-application in preferred formats.
Usage tailed off as content was not updated and increasingly not trusted by end
users. The people leader in transportation said, “Content was not widely used,
and we also had the issue that it wasn’t very compatible to our SAP models.”
• Ineffective content. Enablement content that was dated and difficult to access
ultimately rendered it ineffective for end users. Moreover, training teams found it
difficult to remedy these problems because content creation was a largely
manual and tedious process. The training lead in natural resources said: “[My
organization’s legacy solution] was a very clunky piece of software. It was not
easy to publish content without going through hoops.”
• Desire to increase employee productivity. Interviewees’ organizations wanted
tools that empowered SAP users with the knowledge and skills to accurately and
efficiently perform their jobs. Interviewees said this would contribute to their
organizations’ long-term strength and competitive edge.
“SAP Enable Now provides a huge benefit, and it
should really be a central component of any SAP
implementation.”
TRAINING LEAD, NATURAL RESOURCES
KEY RESULTS FOR ORGANIZATIONS USING SAP ENABLE NOW
The results of the investment for the interviewees' organizations include:
Faster time to competence by 50% for end users. Each interviewee highlighted that
a primary benefit of SAP Enable Now is the time it saves for end users. Providing
updated resources and assistance in the flow of their work reduced initial training needs
and improved the efficiency with which ongoing work was executed. In addition to these
time savings, interviewees reported that the improved ease of use with SAP Enable
Now contributed to higher adoption rates. At the composite organization, there is 50%
faster time to competence on average for SAP Enable Now end users.
• Interviewees explained that the key value proposition of SAP Enable Now for end
users is that the content is clear, updated, and embedded in the flow of their
work. The change management consultant in manufacturing concluded: “SAP
Enable Now really puts the power of knowledge in people’s hands. It allows them
to get what they need when they need it.”
tools that empowered SAP users with the knowledge and skills to accurately and
efficiently perform their jobs. Interviewees said this would contribute to their
organizations’ long-term strength and competitive edge.
“SAP Enable Now provides a huge benefit, and it
should really be a central component of any SAP
implementation.”
TRAINING LEAD, NATURAL RESOURCES
KEY RESULTS FOR ORGANIZATIONS USING SAP ENABLE NOW
The results of the investment for the interviewees' organizations include:
Faster time to competence by 50% for end users. Each interviewee highlighted that
a primary benefit of SAP Enable Now is the time it saves for end users. Providing
updated resources and assistance in the flow of their work reduced initial training needs
and improved the efficiency with which ongoing work was executed. In addition to these
time savings, interviewees reported that the improved ease of use with SAP Enable
Now contributed to higher adoption rates. At the composite organization, there is 50%
faster time to competence on average for SAP Enable Now end users.
• Interviewees explained that the key value proposition of SAP Enable Now for end
users is that the content is clear, updated, and embedded in the flow of their
work. The change management consultant in manufacturing concluded: “SAP
Enable Now really puts the power of knowledge in people’s hands. It allows them
to get what they need when they need it.”
• Interviewees described SAP Enable Now as flexible and simple to use across
systems and processes. They said the platform accommodates different learning
styles on the needed device. For instance, simulations were sometimes preferred
while written work instructions were more effective other times. In addition to
these, common content formats in SAP Enable Now included slides, document
files, PDFs, and practice sessions.
• Multiple interviewees deemed the in-app help with SAP Companion within SAP
Enable Now to be a “game changer.” The people leader in transportation added:
“The great business value of SAP Enable Now is performance support. You have
the in-built SAP Companion. You can click the question mark and get help
directly. It really helps our people. It’s just in time when they need the information.
It’s the most powerful functionality in the system.”
• Interviewees said the ongoing performance support in SAP Enable Now that is
always available for end users ultimately makes them more efficient as they
perform their daily work. The training lead in natural resources explained: “SAP
Enable Now is for the end users to access content quickly. The idea is that it’s
the right content and digestible — just in time and just enough.”
• SAP Enable Now also reduced the total training time needed at interviewees’
organizations, and training that did occur could focus more on high-level
concepts. For specific tasks, employees could instead rely on step-by-step
guided tours in SAP Enable Now. For example, interviewees said training only
taught the basics of entering a sales order or creating a purchase requisition, but
in-app guided tours walked through the process step-by-step.
“SAP Enable Now significantly reduced the
number of training hours in many cases. It helps
us streamline our curriculum and also minimizes
the time away from work for our end users.”
DIRECTOR OF L&D, CONSUMER GOODS
systems and processes. They said the platform accommodates different learning
styles on the needed device. For instance, simulations were sometimes preferred
while written work instructions were more effective other times. In addition to
these, common content formats in SAP Enable Now included slides, document
files, PDFs, and practice sessions.
• Multiple interviewees deemed the in-app help with SAP Companion within SAP
Enable Now to be a “game changer.” The people leader in transportation added:
“The great business value of SAP Enable Now is performance support. You have
the in-built SAP Companion. You can click the question mark and get help
directly. It really helps our people. It’s just in time when they need the information.
It’s the most powerful functionality in the system.”
• Interviewees said the ongoing performance support in SAP Enable Now that is
always available for end users ultimately makes them more efficient as they
perform their daily work. The training lead in natural resources explained: “SAP
Enable Now is for the end users to access content quickly. The idea is that it’s
the right content and digestible — just in time and just enough.”
• SAP Enable Now also reduced the total training time needed at interviewees’
organizations, and training that did occur could focus more on high-level
concepts. For specific tasks, employees could instead rely on step-by-step
guided tours in SAP Enable Now. For example, interviewees said training only
taught the basics of entering a sales order or creating a purchase requisition, but
in-app guided tours walked through the process step-by-step.
“SAP Enable Now significantly reduced the
number of training hours in many cases. It helps
us streamline our curriculum and also minimizes
the time away from work for our end users.”
DIRECTOR OF L&D, CONSUMER GOODS
More efficient content creation by 75%. Interviewees explained that with SAP Enable
Now, the creation of training and enablement content used by end users was an easier
and more automated process. They said the improved efficiency was driven by SAP
Enable Now capabilities such as automatically generating multiple formats from one
source, workflows, modularized updates, prebuilt content, and empowering more
business leads to create content. With SAP Enable Now, there is a 75% time savings
for content creators at the composite organization.
• Content creation approaches at interviewees’ organizations prior to using SAP
Enable Now were often cumbersome and involved collating screenshots as well
as drawn out beautifying and approval protocol. Interviewees reported a drastic
reduction in the time needed with SAP Enable Now. The people leader in
transportation said, “With SAP Enable Now, content creation is super fast.”
• Multiple interviewees specified that a top benefit of SAP Enable Now is having
the ability to generate several formats from one effort. For example, interviewees
described using SAP Enable Now to create a recording in 15 minutes that could
then automatically generate a series of different formats, such as simulations,
slides, PDFs, and practices, to accommodate varying use cases and learning
styles.
• The senior training specialist in energy identified the ability to easily record and
create simulations as a top differentiator of SAP Enable Now: “You can start the
recording feature of SAP Enable Now and perform the task as normal. ... When
you stop the recording, SAP Enable Now has created for you a step-by-step
walkthrough of the process. This is, in my opinion, best in class.”
“All the SAP Enable Now features are gold. One
that’s very helpful is creating so many content
formats with just one recording. ... It’s a very
automated process creating and then publishing
the content to the end users.”
PEOPLE LEADER, TRANSPORTATION
Now, the creation of training and enablement content used by end users was an easier
and more automated process. They said the improved efficiency was driven by SAP
Enable Now capabilities such as automatically generating multiple formats from one
source, workflows, modularized updates, prebuilt content, and empowering more
business leads to create content. With SAP Enable Now, there is a 75% time savings
for content creators at the composite organization.
• Content creation approaches at interviewees’ organizations prior to using SAP
Enable Now were often cumbersome and involved collating screenshots as well
as drawn out beautifying and approval protocol. Interviewees reported a drastic
reduction in the time needed with SAP Enable Now. The people leader in
transportation said, “With SAP Enable Now, content creation is super fast.”
• Multiple interviewees specified that a top benefit of SAP Enable Now is having
the ability to generate several formats from one effort. For example, interviewees
described using SAP Enable Now to create a recording in 15 minutes that could
then automatically generate a series of different formats, such as simulations,
slides, PDFs, and practices, to accommodate varying use cases and learning
styles.
• The senior training specialist in energy identified the ability to easily record and
create simulations as a top differentiator of SAP Enable Now: “You can start the
recording feature of SAP Enable Now and perform the task as normal. ... When
you stop the recording, SAP Enable Now has created for you a step-by-step
walkthrough of the process. This is, in my opinion, best in class.”
“All the SAP Enable Now features are gold. One
that’s very helpful is creating so many content
formats with just one recording. ... It’s a very
automated process creating and then publishing
the content to the end users.”
PEOPLE LEADER, TRANSPORTATION