Get your maintenance and service workforce mobile and deliver operational excellence
Learn how SAP Service and Asset Manager, part of the portfolio of SAP Intelligent Asset Management solutions, can transform how maintenance and field operations professionals help prolong the life of your assets and improve their reliability and performance. See how you can achieve higher levels of workforce safety and productivity to view asset health and maintain, inspect, and repair your mission-critical assets. Download the DocumentBuild a mobile strategy for your intelligent enterprise
The SAP Service and Asset Manager mobile app helps asset-intensive and service-centric enterprises
face complex maintenance and field service challenges. It helps your maintenance and field service
technicians work more safely, productively, and independently – whether they are installing new
equipment or servicing, maintaining, inspecting, and repairing existing assets. By making these critical
processes consistently available anywhere, SAP Service and Asset Manager transforms the worker
experience for these high-value field activities.
Asset-intensive and service-centric enterprises face unique
challenges. With billions of industrial machines and expo-
nentially more infrastructure assets, there are not enough
skilled workers to maintain them. Yet the world relies on these
assets. Trains need to keep running and electricity needs
to keep flowing so mills and factories can keep shipping
the goods they produce.
Daunting maintenance and service challenges can strain
your infrastructure, workforce, and operations. The people
who service your customers’ equipment or maintain mission-
critical assets are often geographically distributed, in transit,
or at work in hazardous environments. Whether they are at
the mine face, in the plant, or atop a high-voltage line in a
rural area, data access is essential, safety is paramount,
and productivity is critical.
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Solution Quick factsBenefitsObjectives
The SAP Service and Asset Manager mobile app helps asset-intensive and service-centric enterprises
face complex maintenance and field service challenges. It helps your maintenance and field service
technicians work more safely, productively, and independently – whether they are installing new
equipment or servicing, maintaining, inspecting, and repairing existing assets. By making these critical
processes consistently available anywhere, SAP Service and Asset Manager transforms the worker
experience for these high-value field activities.
Asset-intensive and service-centric enterprises face unique
challenges. With billions of industrial machines and expo-
nentially more infrastructure assets, there are not enough
skilled workers to maintain them. Yet the world relies on these
assets. Trains need to keep running and electricity needs
to keep flowing so mills and factories can keep shipping
the goods they produce.
Daunting maintenance and service challenges can strain
your infrastructure, workforce, and operations. The people
who service your customers’ equipment or maintain mission-
critical assets are often geographically distributed, in transit,
or at work in hazardous environments. Whether they are at
the mine face, in the plant, or atop a high-voltage line in a
rural area, data access is essential, safety is paramount,
and productivity is critical.
2 | 15
Solution Quick factsBenefitsObjectives
Assets are typically geographically distributed and often remotely
located and exposed to the elements. Enterprises such as oil and gas
or mining companies must dig deeper and go farther for natural resources.
In doing so, they work with very limited labor pools, rely on increasingly
heavy and complex equipment, and work in environmentally, politically,
and socially complex areas.
Even in modern metropolitan areas, utility enterprises face increasing
regulatory pressures, rising costs, and aging workforces and infrastruc-
tures that need to do more and more to keep up with demand. Yet even
the most well-run maintenance and field service organizations are chal-
lenged to keep up. With SAP Service and Asset Manager, maintenance
workers can access the intelligence they need to anticipate and prevent
failures and outages, and field service technicians can achieve optimal
service availability for customers.
SAP Service and Asset Manager is designed and deployed as a cloud
solution on SAP Business Technology Platform (SAP BTP), allowing you
to shift capital expenditures to operational expenditures.
3 | 15
Solution Quick factsBenefitsObjectives
located and exposed to the elements. Enterprises such as oil and gas
or mining companies must dig deeper and go farther for natural resources.
In doing so, they work with very limited labor pools, rely on increasingly
heavy and complex equipment, and work in environmentally, politically,
and socially complex areas.
Even in modern metropolitan areas, utility enterprises face increasing
regulatory pressures, rising costs, and aging workforces and infrastruc-
tures that need to do more and more to keep up with demand. Yet even
the most well-run maintenance and field service organizations are chal-
lenged to keep up. With SAP Service and Asset Manager, maintenance
workers can access the intelligence they need to anticipate and prevent
failures and outages, and field service technicians can achieve optimal
service availability for customers.
SAP Service and Asset Manager is designed and deployed as a cloud
solution on SAP Business Technology Platform (SAP BTP), allowing you
to shift capital expenditures to operational expenditures.
3 | 15
Solution Quick factsBenefitsObjectives
Delivering operational excellence
Effective maintenance and field service organizations rec-
ognize that they must do five things equally well to protect
workers, maintain uninterrupted production, and perform
proactive maintenance. The five pillars of success are
safety, visibility, compliance, governance, and efficiency.
4 | 15
Quick factsBenefitsSolutionObjectives
Effective maintenance and field service organizations rec-
ognize that they must do five things equally well to protect
workers, maintain uninterrupted production, and perform
proactive maintenance. The five pillars of success are
safety, visibility, compliance, governance, and efficiency.
4 | 15
Quick factsBenefitsSolutionObjectives
Promoting safety
SAP Service and Asset Manager builds safety-first princi-
ples into mobile asset management. Along with an imple-
mentation of the SAP Enterprise Asset Management,
SAP S/4HANA Asset Management, or SAP S/4HANA Service
solution, SAP Service and Asset Manager can help enforce
best practices and enhance collaboration to enable
smooth communication and coordination. You can build
safety checklists, procedures, and personal risk assess-
ments as operations into every work order.
But this approach is not complete if you don’t have a
mobile device and combined solution that is intrinsically
safe and easy to use in harsh environments. The device
and app must be intuitive and useful for the mobile worker,
rather than distracting and time-consuming.
Without the need to shuffle paperwork,
talk with dispatchers, travel, or dig for
information, field workers can spend
more time doing actual work.
5 | 15
Objectives Quick factsBenefitsSolution
SAP Service and Asset Manager builds safety-first princi-
ples into mobile asset management. Along with an imple-
mentation of the SAP Enterprise Asset Management,
SAP S/4HANA Asset Management, or SAP S/4HANA Service
solution, SAP Service and Asset Manager can help enforce
best practices and enhance collaboration to enable
smooth communication and coordination. You can build
safety checklists, procedures, and personal risk assess-
ments as operations into every work order.
But this approach is not complete if you don’t have a
mobile device and combined solution that is intrinsically
safe and easy to use in harsh environments. The device
and app must be intuitive and useful for the mobile worker,
rather than distracting and time-consuming.
Without the need to shuffle paperwork,
talk with dispatchers, travel, or dig for
information, field workers can spend
more time doing actual work.
5 | 15
Objectives Quick factsBenefitsSolution