What is a success plan?

Success plans are tiered engagements that provide a rich set of services and features such as personalized partnerships and self-guided resources that help ensure your continuous success.

What is the value of the Advanced Success Plan?

With the Advanced Success Plan, your SAP Business Suite solution becomes a catalyst for sustained growth and innovation. Teams gain the knowledge and confidence to act decisively, aided by unlimited guidance from experts and intelligent insight, ensuring every feature delivers measurable business value. Intelligent tools and AI-driven recommendations help you optimize processes, anticipate risks, and keep performance at its peak. The result is not only higher ROI, but also greater trust—in your systems, your strategy, and your ability to stay ahead of change.

Will there be any change in my SAP Preferred Success contract?

In line with SAP’s commitment to customer continuity, your organization will continue to receive full support for currently licensed SAP Preferred Success offerings throughout the duration of your existing contract terms. At the upcoming renewal of SAP Preferred Success and SAP solutions contracts, SAP is offering your organization the opportunity to transition to the new success plans.

Advanced Success Plan

Turn transformation strategies into action through a coordinated set of services and guidance for every stage of your journey.

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Strengthen your team with specialized expertise

Realize the transformative value of your investment with proactive guidance supported by AI to detect risks and recommend optimization adjustments as you deploy solutions and adopt new innovations. This plan builds on the Foundational Success Plan.

Orchestrate experiences strategically

Ensure that each business touchpoint is seamlessly connected, helping your goals, activities, and outcomes to stay aligned.

Anticipate change and innovate confidently

Gain expert insight to identify and prioritize software capabilities according to business strategy to deliver real results and deploy new functionality effectively.

Stay ahead of change

Proactively surface insights, detect risks, and recommend adjustments to maintain peak performance as your business evolves.

Key elements in this plan

This plan offers proactive guidance supported by AI to detect risks and recommend optimizations as you adopt new innovations. This plan builds on the foundational plan.

Innovation and adoption guidance

Improve adoption and innovate faster with access to SAP subject matter specialists to help build a center of excellence and work through complex topics.

Activation and optimization sessions

Get prescriptive guidance to accelerate business value through predefined functional and technical services, with unlimited access.

AI-driven quality and process guidance

Detect issues early using AI-enhanced insights to monitor solution usage and optimize your solution over time.

Orchestration of success plan

Partner with assigned subject experts for help ensuring you get the most from your solutions and your plan.

Enhanced support SLAs

Receive a faster initial response for support cases plus a resolution, workaround, or action plan for high priority cases.

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IDC Business Value Snapshot

Read how organizations that used elements of the Advanced Success Plan saw significant benefits when adopting, managing, scaling, and optimizing their SAP cloud solutions.

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Resources

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Learn about the latest news and innovations for services and support.

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Frequently asked questions

: Success plans are tiered engagements that provide a rich set of services and features such as personalized partnerships and self-guided resources that help ensure your continuous success.
: With the Advanced Success Plan, your SAP Business Suite solution becomes a catalyst for sustained growth and innovation. Teams gain the knowledge and confidence to act decisively, aided by unlimited guidance from experts and intelligent insight, ensuring every feature delivers measurable business value. Intelligent tools and AI-driven recommendations help you optimize processes, anticipate risks, and keep performance at its peak.

The result is not only higher ROI, but also greater trust—in your systems, your strategy, and your ability to stay ahead of change.
: In line with SAP’s commitment to customer continuity, your organization will continue to receive full support for currently licensed SAP Preferred Success offerings throughout the duration of your existing contract terms.

At the upcoming renewal of SAP Preferred Success and SAP solutions contracts, SAP is offering your organization the opportunity to transition to the new success plans.

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