Improve efficiency by connecting field service processes
Connect SAP Field Service Management to SAP S/4HANA with SAP Business Technology Platform
Deliver integrated contract and inventory management through to billing and closing
Field service is not an island within the organization – it highly depends on operational processes such as customer service and call centers. These are often the starting points of the process, beginning with contract and inventory management and leading all the way through the process to billing and closing.
- Use prepackaged workflows to connect the SAP S/4HANA Service and SAP Field Services Management solutions
- Replicate master data such as business partners, products, equipment, and functional locations
- Connect transactional data such as service orders and service confirmations, including attachments and smart forms
Optimize field service delivery by developing both corrective and preventive processes with SAP integration
Customers need to deliver service precision and a superior customer experience through service innovation
Combine the right information, people, and processes to achieve better business results
Enable the full breadth of integrated front-end service processes
Increase ROI and reduce implementation time and cost with standard integrations
Improve and expand on standard end-to-end service scenarios
How do intelligent enterprises like VINCI Energies transform their service business
VINCI Energies has reimagined its field service operations with an intuitive, end-to-end service management solution that delivers service precision, lowers costs, and improves sustainability by predicting what work needs to be done and mobilizing efficient service delivery.
100,000
End customers
4
million
Equipment managed by solution
Optimize field service delivery by developing both corrective and preventative processes with SAP Business Technology Platform
By digitalizing operations and replacing manual and paper-based processes, the amount of remote resolution can go up, minimizing the need for dispatching field technicians, increasing the possibility of delivering faster and smarter service to expecting customers, and accessing new revenue streams that would otherwise become missed opportunities..
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