SAP Business Network Global Track and Trace

Gain supply and delivery assurance by tracking orders and shipments in real time.
Dashboard of SAP Business Network Global Track and Trace

Achieve insight to action for order fulfillment and goods in transit

Connecting physical movement with information flow improves situational awareness beyond milestone reporting, enabling exception detection, revealing actionable insights, and breaking down company silos.

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The SAP Business Network Global Track and Trace solution empowers your business with the real-time visibility into inbound and outbound shipments needed to boost performance, sustainability, and customer satisfaction.

  • Enriched purchase, sales, and stock transfer order tracking from real-time shipment insights

  • Predictive monitoring of milestones and arrival across multimodal transportation

  • Actual transportation emissions data sent from carriers

  • Exception alerts for delays and impacts to customers or production

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How to achieve a three-year ROI of 404%

IDC study reveals the business value realized by SAP Business Network customers.

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Key benefits

Reduce costs

Predict and overcome internal and external influences, enabling more-reliable delivery dates and reducing the need for excess inventory and rush transportation.

Mitigate risk

Increase situational awareness beyond milestone reporting with geolocation tracking and rule-based predictive alerts to reduce risk and revenue loss.

Elevate your customer experience

Improve customer satisfaction and sustainability with performance insights into fulfillment execution.

Key features

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Shipment and fulfillment monitoring

  • Track shipments visually through global geolocation-enriched real-time insights and predictive arrival times
  • Monitor order fulfillment for on-time, in-full performance
  • See and communicate the impact of delays on customers and critical business processes
  • Capture actual transportation emissions data from carriers
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Impact detection and notification

  • Leverage extensible standard tracking and model custom processes, events, and properties with business rules
  • Detect deviations and delays triggering automated alerts, e-mail notifications, and rule-based actions
  • Share progress and predictive insights, such as estimated time of arrival, with internal and external customers
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Global network integration

  • Extend your reach to a global network of multimodal carriers, third-party logistics, and location data providers
  • Connect with mode-specific and regional visibility data providers
  • Capture and analyze environmental and sustainability data throughout shipment
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Learn more about logistics visibility

Review our webcast to see how our customers achieve global logistics visibility.

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See how customers are succeeding with SAP

Resources

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Where to start with business networks?

Start by demystifying them to remove confusion. Get this new Spend Matters white paper as your guide.

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See an SAP Innovation Award finalist’s path to success

Learn how global electronics giant El Araby achieved 100% improvement in shipment event tracking for domestic logistics.

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Portfolio recognition and awards

SAP Business Network is recognized for its multifaceted industry leadership based on verified user reviews, ratings, and in-depth customer insights.

Technical and security information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.

SAP Help Portal

Visit SAP Help Portal to find detailed documentation, guides, and articles to help you implement, configure, and optimize SAP products.

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Frequently asked questions

Companies track orders and shipments through tracking software solutions that enable logistics visibility. Logistics visibility is the ability to track an order or the movement of goods, products, and materials for a clear view of status and progress along a process or route. Logistics visibility solutions can enable order and shipment tracking in real time when the Internet of Things, dedicated visibility providers, and global positioning systems provide data to indicate where a shipment is along the defined process or planned route. Top logistics visibility solutions enhance shipment tracking capabilities with order context and real-time risk and impact analysis from additional integrated data sources when an order or shipment is disrupted along its process or route.

Logistics visibility of goods in transit is critical to supply chain visibility. Logistics visibility provides shipment location, progress, status, risk, and estimate arrival time information with order context that enables supply chain managers to identify and analyze supply chain disruptions, take corrective action, and respond and collaborate with external supply chain partners – all critical parts of supply chain visibility.

Logistics visibility of goods in transit is critical to supply chain visibility. Logistics visibility provides shipment location, progress, status, risk, and estimate arrival time information with order context that enables supply chain managers to identify and analyze supply chain disruptions, take corrective action, and respond and collaborate with external supply chain partners – all critical parts of supply chain visibility.

SAP Business Network Global Track and Trace is a global tracking solution that provides real-time tracking of orders and shipments. The solution enables logistics visibility of inbound, intracompany, or outbound shipments, as well as order fulfillment processes, enriched by real-time, global positioning data from carriers or visibility partners. Predictive monitoring and advanced insights enabled by integrated risk data drive exception alerts informing customers or production of potential impacts. Reliable estimated arrival times and extended business context provided by the solution can help make supply chains more agile, resilient, and sustainable.

The real-time shipment and order tracking capability in SAP Business Network Global Track and Trace can help reduce logistics costs related to reactionary responses to supply chain disruption. The SAP Business Network Global Track and Trace solution also helps improve situational awareness for reduced risk of impact or revenue loss from supply chain disruption, and can elevate the customer experience for internal or external customers who depend on reliable delivery information.

The SAP Business Network Global Track and Trace solution unifies logistics visibility across regions, transportation modes, and data sources. It synchronizes data with the core business processes and documents from your ERP, eliminating the risk of exporting data to alternate platforms. The solution integrates natively with SAP ERP and other back ends, resulting in a consistent process without the learning curve involved in implementing multiple portals or platforms by carrier, region, or third-party data aggregators.

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