CTT - Correios de Portugal: Streamlining Revenue Management
CTT - Correios de Portugal, a 500-year-old Portuguese postal company, faced the challenge of transforming their business model to adapt to the increasing digital technologies and changing customer demands. Lae alla documentCTT - Correios de Portugal:
Streamlining Revenue Management
CTT - Correios de Portugal, a 500-year-old Portuguese postal company, faced the challenge
of transforming their business model to adapt to the increasing digital technologies and
changing customer demands.
As their main activity shifted from mail delivery to parcel distribution, they needed a reliable
and efficient solution to manage complex revenue streams.
CTT's main problem was the lack of adaptability in their traditional ERP system, which
hindered the growth of new business models. They faced issues with billing data quality and
struggled to handle the complexities of billing different customers based on their unique
contracts.
As CTT expands its portfolio and transitions from traditional order-based billing into event-
based billing contracts it needed to tightly manage the event data from its various logistical
networks. So, CTT sought a comprehensive solution to collect and orchestrate revenue-
critical event data. Picture Credit | Customer Name, City, State/Country. Used with permission.
Streamlining Revenue Management
CTT - Correios de Portugal, a 500-year-old Portuguese postal company, faced the challenge
of transforming their business model to adapt to the increasing digital technologies and
changing customer demands.
As their main activity shifted from mail delivery to parcel distribution, they needed a reliable
and efficient solution to manage complex revenue streams.
CTT's main problem was the lack of adaptability in their traditional ERP system, which
hindered the growth of new business models. They faced issues with billing data quality and
struggled to handle the complexities of billing different customers based on their unique
contracts.
As CTT expands its portfolio and transitions from traditional order-based billing into event-
based billing contracts it needed to tightly manage the event data from its various logistical
networks. So, CTT sought a comprehensive solution to collect and orchestrate revenue-
critical event data. Picture Credit | Customer Name, City, State/Country. Used with permission.
Enabling new revenue streams with SAP Convergent Mediation by
DigitalRoute
Before: Challenges and Opportunities
• Loss of information: operational systems' data suffered from inaccuracies
• Lack of centralization: data conversion was scattered across different tables, causing inefficiencies
• Integration frequency: integrating information in real-time was a challenge, and it often interfered with other
critical processes
• Phase out an inflexible homegrown data acquisition solution that can’t scale to meet event-based billing needs
Why SAP
• SAP Convergent Mediation by DigitalRoute acts as a quality layer in front of financial systems, for example
pricing, invoicing, accounting, and payments
• Capability to process large volumes of data, handling 800,000 events daily
• Quick execution of data conversion, cleaning, and enrichment tasks
• Simple and intuitive workflow design interface, allowing to quickly adapt to new business requirements
accelerating access to logistical event data
• Rich collection of native agents for collecting, processing, and forwarding information
• SAP Convergent Mediation by DigitalRoute is part of SAP’s Industry Cloud portfolio
After: Value-Driven Results
• Reduced time to market for the deployment of new solutions
• Improved revenue assurance: by providing the quality of data necessary for charging and billing systems, the SAP
Convergent Mediation solution by DigitalRoute contributed to improve revenue assurance processes
• Handling diverse billing models: the solution gave the flexibility to handle different billing models for various
customers, enhancing operational efficiency and customer satisfaction
800k
Daily events handled
in peak season
Increase
of Revenue
enUS (12/23) © 2023 SAP SE or an SAP affiliate company. sap.com/terms-of-use
“All the flexibility that the SAP Convergent
Mediation by DigitalRoute gave us, has allowed us
to quickly adapt to all the changes that we've been
through [during the COVID Pandemic].”
Sofia Cruz Pinho, SAP BRIM Analyst, CTT - Correios de Portugal
Featured Solutions
SAP S/4HANA for Billing and Revenue
Innovation Management
SAP Convergent Charging
SAP Convergent Mediation by DigitalRoute
Revenue
€906.6m in 2022
CTT Correios de
Portugal, S.A.
Lisbon, Portugal
www.ctt.pt/en
Industry
Postal Services/
Public Sector
Employees
12,500
Products and Services
Mail and parcel deliveries,
banking services, and retail
DigitalRoute
Before: Challenges and Opportunities
• Loss of information: operational systems' data suffered from inaccuracies
• Lack of centralization: data conversion was scattered across different tables, causing inefficiencies
• Integration frequency: integrating information in real-time was a challenge, and it often interfered with other
critical processes
• Phase out an inflexible homegrown data acquisition solution that can’t scale to meet event-based billing needs
Why SAP
• SAP Convergent Mediation by DigitalRoute acts as a quality layer in front of financial systems, for example
pricing, invoicing, accounting, and payments
• Capability to process large volumes of data, handling 800,000 events daily
• Quick execution of data conversion, cleaning, and enrichment tasks
• Simple and intuitive workflow design interface, allowing to quickly adapt to new business requirements
accelerating access to logistical event data
• Rich collection of native agents for collecting, processing, and forwarding information
• SAP Convergent Mediation by DigitalRoute is part of SAP’s Industry Cloud portfolio
After: Value-Driven Results
• Reduced time to market for the deployment of new solutions
• Improved revenue assurance: by providing the quality of data necessary for charging and billing systems, the SAP
Convergent Mediation solution by DigitalRoute contributed to improve revenue assurance processes
• Handling diverse billing models: the solution gave the flexibility to handle different billing models for various
customers, enhancing operational efficiency and customer satisfaction
800k
Daily events handled
in peak season
Increase
of Revenue
enUS (12/23) © 2023 SAP SE or an SAP affiliate company. sap.com/terms-of-use
“All the flexibility that the SAP Convergent
Mediation by DigitalRoute gave us, has allowed us
to quickly adapt to all the changes that we've been
through [during the COVID Pandemic].”
Sofia Cruz Pinho, SAP BRIM Analyst, CTT - Correios de Portugal
Featured Solutions
SAP S/4HANA for Billing and Revenue
Innovation Management
SAP Convergent Charging
SAP Convergent Mediation by DigitalRoute
Revenue
€906.6m in 2022
CTT Correios de
Portugal, S.A.
Lisbon, Portugal
www.ctt.pt/en
Industry
Postal Services/
Public Sector
Employees
12,500
Products and Services
Mail and parcel deliveries,
banking services, and retail