IDC Business Value Study of SAP ECM Solutions by OpenText
Gain new insights from this IDC Business Value study that demonstrates how study participants use SAP ECM Solutions by OpenText to facilitate a more comprehensive cross-organizational view of information and documentation, streamline document management processes, and foster a collaborative and efficient work environment. Télécharger le documentThe Business Value of
SAP ECM Solutions by OpenText
Business Value White Paper, sponsored by SAP and OpenText | July 2024
Mickey North Rizza
Group Vice President,
Enterprise Software, IDC
Matthew Marden
Research Vice President,
Business Value Strategy Practice, IDC
SAP ECM Solutions by OpenText
Business Value White Paper, sponsored by SAP and OpenText | July 2024
Mickey North Rizza
Group Vice President,
Enterprise Software, IDC
Matthew Marden
Research Vice President,
Business Value Strategy Practice, IDC
2Business Value White Paper, sponsored by SAP and OpenText
J
uly 2024 | IDC # US52389824
The Business Value of SAP ECM Solutions by OpenText
CLICK ANY HEADING TO NAVIGATE
DIRECTLY TO THAT PAGE.Table of Contents
Executive Summary 3
Business Value Highlights 3
Situation Overview 4
SAP Enterprise Content Management Solutions by OpenText 5
The Business Value of SAP ECM Solutions by OpenText 6
Study Demographics 6
Choice and Use of SAP ECM Solutions by OpenText 7
Business Value and Quantified Benefits 8
Content Management and IT Efficiencies 10
Invoicing and Finance Team Efficiencies 13
Invoicing and Finance-Related Cost Savings 15
Compliance Efficiencies and Risk Mitigation 16
Business and User Enablement 17
ROI Summary 18
19
20
21
22
23
24
Challenges/Opportunities
Conclusion
Appendix 1: Methodology
Appendix 2: Quantified Benefits of Use of SAP ECM Solutions by OpenText
Appendix 3: Supplemental Data
About the IDC Analysts
J
uly 2024 | IDC # US52389824
The Business Value of SAP ECM Solutions by OpenText
CLICK ANY HEADING TO NAVIGATE
DIRECTLY TO THAT PAGE.Table of Contents
Executive Summary 3
Business Value Highlights 3
Situation Overview 4
SAP Enterprise Content Management Solutions by OpenText 5
The Business Value of SAP ECM Solutions by OpenText 6
Study Demographics 6
Choice and Use of SAP ECM Solutions by OpenText 7
Business Value and Quantified Benefits 8
Content Management and IT Efficiencies 10
Invoicing and Finance Team Efficiencies 13
Invoicing and Finance-Related Cost Savings 15
Compliance Efficiencies and Risk Mitigation 16
Business and User Enablement 17
ROI Summary 18
19
20
21
22
23
24
Challenges/Opportunities
Conclusion
Appendix 1: Methodology
Appendix 2: Quantified Benefits of Use of SAP ECM Solutions by OpenText
Appendix 3: Supplemental Data
About the IDC Analysts
Table of Contents 3Business Value White Paper, sponsored by SAP and OpenText
July 2024 | IDC #US52389824
The Business Value of SAP ECM Solutions by OpenText
BUSINESS VALUE
HIGHLIGHTS
351%
three-year ROI
13 months
to payback
$9.29 million
average annual benefits
per organization
35%
faster to complete
document migrations
25%
faster to make
vendor payments
37%
accounts payable
team efficiencies
$5.36 million
invoicing and accounts
payable savings per
organization per year
16%
compliance team
efficiencies
191 hours
of higher productivity
per 100 users per year
Executive Summary
The world has turned digital, enabling more automation, faster
productivity, and quicker time to value, allowing organizations to
become more competitive with faster decision velocity. From document
migration to vendor payments and more efficient accounts payable
teams, automation and AI bring great benefits for organizations
to thrive in the digital world. IDC’s April 2024 SaaSPath Survey data
found that 52% of global organizations are prioritizing e-invoicing
approaches in 2024.
In addition, the same survey data found that some of
the top 10 attributes global organizations needed from
their technology providers include:
• Ease of integration
• User experience
• Trusted brand
• Superior features and functionality
• Data management capabilities
In addition, in IDC’s June 2024 CX Path Survey, 16.84% of organizations
selected robust content management capabilities as a driver to
adopt new or switch to their digital experience/communication solutions.
All of these are critical to the business value that an organization can
achieve in the digital world with enterprise content management (ECM)
solutions that are paired with the right ecosystem partners to bring out
additional value that ultimately enhances the right value proposition.
Through a series of in-depth interviews, IDC conducted research that
explored the value and benefits for organizations integrating and
using SAP Enterprise Content Management solutions by OpenText,
including SAP Extended Enterprise Content Management by OpenText,
SAP Invoice Management by OpenText, and SAP Archiving and
Document Access by OpenText (collectively SAP ECM solutions
by OpenText). This study looked at organizations using these products
to manage and run their content and invoicing activities.
Click highlights for related
content in this document.
July 2024 | IDC #US52389824
The Business Value of SAP ECM Solutions by OpenText
BUSINESS VALUE
HIGHLIGHTS
351%
three-year ROI
13 months
to payback
$9.29 million
average annual benefits
per organization
35%
faster to complete
document migrations
25%
faster to make
vendor payments
37%
accounts payable
team efficiencies
$5.36 million
invoicing and accounts
payable savings per
organization per year
16%
compliance team
efficiencies
191 hours
of higher productivity
per 100 users per year
Executive Summary
The world has turned digital, enabling more automation, faster
productivity, and quicker time to value, allowing organizations to
become more competitive with faster decision velocity. From document
migration to vendor payments and more efficient accounts payable
teams, automation and AI bring great benefits for organizations
to thrive in the digital world. IDC’s April 2024 SaaSPath Survey data
found that 52% of global organizations are prioritizing e-invoicing
approaches in 2024.
In addition, the same survey data found that some of
the top 10 attributes global organizations needed from
their technology providers include:
• Ease of integration
• User experience
• Trusted brand
• Superior features and functionality
• Data management capabilities
In addition, in IDC’s June 2024 CX Path Survey, 16.84% of organizations
selected robust content management capabilities as a driver to
adopt new or switch to their digital experience/communication solutions.
All of these are critical to the business value that an organization can
achieve in the digital world with enterprise content management (ECM)
solutions that are paired with the right ecosystem partners to bring out
additional value that ultimately enhances the right value proposition.
Through a series of in-depth interviews, IDC conducted research that
explored the value and benefits for organizations integrating and
using SAP Enterprise Content Management solutions by OpenText,
including SAP Extended Enterprise Content Management by OpenText,
SAP Invoice Management by OpenText, and SAP Archiving and
Document Access by OpenText (collectively SAP ECM solutions
by OpenText). This study looked at organizations using these products
to manage and run their content and invoicing activities.
Click highlights for related
content in this document.
Table of Contents 4Business Value White Paper, sponsored by SAP and OpenText
July 2024 | IDC #US52389824
The Business Value of SAP ECM Solutions by OpenText
IDC interviewed SAP customers and found that they have established more comprehensive
and accessible content and invoicing platforms, which enable efficiencies and higher quality
as teams readily identify and obtain the information they need.
Based on interviews with current SAP customers, IDC calculates
that they will realize benefits worth an annual average of
$9 29 million per organization ($54,600 per 1 million documents
in their SAP ECM solutions by OpenText environments) by:
• Enabling fast, efficient, and high-quality document migrations, which enables the use
of new applications and services and saves significant amounts of staff time
• Streamlining and ensuring the quality of invoicing and finance-related operations,
including through AI-powered functionality, thereby freeing up team time to focus
on more strategic efforts and reducing costs related to the timeliness, quality,
and volume of finance activities
• Supporting effective regulatory compliance by making it easier to track and obtain
the necessary documentation and information
• Driving operational efficiencies by providing line-of-business end users with greater
visibility and access into the documentation and information they need to do their jobs
Situation Overview
Enterprises are in a digital world, and with that comes a realization that their legacy systems
can no longer underpin the organization to achieve success as in the past. The digital
world requires more automation, enabling faster decision velocity for employees, which
in turn brings greater speed, an increased ability to scale and grow, and, ultimately, more
resiliency and competitive advantage to the organization. As organizations move into the
digital world by modernizing their technology, IDC’s 2024 SaaSPath Survey across 2,875
global organizations finds that organizations select a technology vendor because the brand
is trustworthy and the, data security is robust and the organizations can achieve the value
needed for the price paid. In addition, in the same survey, when asked about the use of the
ecosystem partners of their main technology vendors, 80.7% of organizations responded
that they utilize their enterprise applications’ vendor ecosystem of partners to bring
additional value. Furthermore, 57.6% of these organizations utilized the ecosystem partners
for features, functions, and new workflows.
July 2024 | IDC #US52389824
The Business Value of SAP ECM Solutions by OpenText
IDC interviewed SAP customers and found that they have established more comprehensive
and accessible content and invoicing platforms, which enable efficiencies and higher quality
as teams readily identify and obtain the information they need.
Based on interviews with current SAP customers, IDC calculates
that they will realize benefits worth an annual average of
$9 29 million per organization ($54,600 per 1 million documents
in their SAP ECM solutions by OpenText environments) by:
• Enabling fast, efficient, and high-quality document migrations, which enables the use
of new applications and services and saves significant amounts of staff time
• Streamlining and ensuring the quality of invoicing and finance-related operations,
including through AI-powered functionality, thereby freeing up team time to focus
on more strategic efforts and reducing costs related to the timeliness, quality,
and volume of finance activities
• Supporting effective regulatory compliance by making it easier to track and obtain
the necessary documentation and information
• Driving operational efficiencies by providing line-of-business end users with greater
visibility and access into the documentation and information they need to do their jobs
Situation Overview
Enterprises are in a digital world, and with that comes a realization that their legacy systems
can no longer underpin the organization to achieve success as in the past. The digital
world requires more automation, enabling faster decision velocity for employees, which
in turn brings greater speed, an increased ability to scale and grow, and, ultimately, more
resiliency and competitive advantage to the organization. As organizations move into the
digital world by modernizing their technology, IDC’s 2024 SaaSPath Survey across 2,875
global organizations finds that organizations select a technology vendor because the brand
is trustworthy and the, data security is robust and the organizations can achieve the value
needed for the price paid. In addition, in the same survey, when asked about the use of the
ecosystem partners of their main technology vendors, 80.7% of organizations responded
that they utilize their enterprise applications’ vendor ecosystem of partners to bring
additional value. Furthermore, 57.6% of these organizations utilized the ecosystem partners
for features, functions, and new workflows.
Table of Contents 5Business Value White Paper, sponsored by SAP and OpenText
July 2024 | IDC #US52389824
The Business Value of SAP ECM Solutions by OpenText
As organizations move into the digital world and away from their legacy ERP systems to
more modern cloud ERP systems, they find that the amount of information that is held
within their systems is massive — and this amount of content can scare the organization.
While moving and changing to new systems is a major undertaking, so too is the migration
of the content. The content and data are the information lifeblood of an organization, so their
care, cleanliness, and quality are of major concern for the organization. Utilizing the partner
ecosystem to make the migration easier and ensure the accuracy of content and data is
most often a necessary step.
SAP Enterprise Content
Management Solutions
by OpenText
Organizations embracing SAP technology systems and migrating to SAP S/4HANA
can start their digitalization process using SAP Information Capture by OpenText with
SAP Invoice Management by OpenText, which utilizes fax, email, and even paper documents.
Digitizing everything means that a digital record is kept, and it becomes part of the process,
depending upon the type of documents. The SAP Enterprise Content Management
solutions by OpenText manage and record these documents based on governance
and regulatory policies.
Integrating the content with the business processes; automating complex information
capture, collaboration, and governance; and solving emerging business needs are all part
of the scenario, as organizations find with ECM. SAP ECM solutions by OpenText help
bridge content silos and reduce frustration and time by expediting information flows while
expanding governance so that the organization is compliant with policies. Organizations with
SAP technology applications that have embraced SAP Extended Enterprise Content
Management solutions by OpenText find great team productivity improvements and
extensibility across the globe, making it easier to work from anywhere and at any time.
As one organization told IDC of its use of SAP Extended Enterprise Content Management
solutions by OpenText, “Really, the main driver for our investment in SAP ECM solutions
by OpenText was the consolidation and simplification of a large financial and procurement
application landscape, driven by the data consolidation benefits of using the single
SAP solution.”
July 2024 | IDC #US52389824
The Business Value of SAP ECM Solutions by OpenText
As organizations move into the digital world and away from their legacy ERP systems to
more modern cloud ERP systems, they find that the amount of information that is held
within their systems is massive — and this amount of content can scare the organization.
While moving and changing to new systems is a major undertaking, so too is the migration
of the content. The content and data are the information lifeblood of an organization, so their
care, cleanliness, and quality are of major concern for the organization. Utilizing the partner
ecosystem to make the migration easier and ensure the accuracy of content and data is
most often a necessary step.
SAP Enterprise Content
Management Solutions
by OpenText
Organizations embracing SAP technology systems and migrating to SAP S/4HANA
can start their digitalization process using SAP Information Capture by OpenText with
SAP Invoice Management by OpenText, which utilizes fax, email, and even paper documents.
Digitizing everything means that a digital record is kept, and it becomes part of the process,
depending upon the type of documents. The SAP Enterprise Content Management
solutions by OpenText manage and record these documents based on governance
and regulatory policies.
Integrating the content with the business processes; automating complex information
capture, collaboration, and governance; and solving emerging business needs are all part
of the scenario, as organizations find with ECM. SAP ECM solutions by OpenText help
bridge content silos and reduce frustration and time by expediting information flows while
expanding governance so that the organization is compliant with policies. Organizations with
SAP technology applications that have embraced SAP Extended Enterprise Content
Management solutions by OpenText find great team productivity improvements and
extensibility across the globe, making it easier to work from anywhere and at any time.
As one organization told IDC of its use of SAP Extended Enterprise Content Management
solutions by OpenText, “Really, the main driver for our investment in SAP ECM solutions
by OpenText was the consolidation and simplification of a large financial and procurement
application landscape, driven by the data consolidation benefits of using the single
SAP solution.”