Understanding the nEXt employee experience

Discover insights on how to use various strategies and technologies to improve the experience of every employee.

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Employee experience (EX) is top of mind for organisations striving to cultivate a workforce that is engaged, satisfied, and committed. To remain at the forefront of EX practices, it’s crucial to both identify where EX is today and explore the future of EX, including how EX is conceptualised, who owns EX, how EX is measured, and the emerging role of artificial intelligence (AI) in EX.

Quick facts

The impact of AI on EX:

57

of users report AI improved their EX to a large or very large extent

52

expect AI to have more or much more impact on their EX in the future

Delve into the research

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Employees gathered in a circle, clapping, smiling, and laughing

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SAP News Center

Employee experience ownership: How HR, managers, and AI shape the future of EX

EX is no longer just the responsibility of HR; it’s a collaborative effort that includes people managers, IT, leadership, and even employees themselves.

Read the article

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