Integrate your SAP systems with ServiceNow, Jira and other ITSM platforms
Solve the pain points of SAP support using automated data collection, categorization and routing. Let your SAP users create tickets in ITSM platforms directly from SAP GUI and Fiori Apps. Integrate Solution Manager / Focused Run monitoring and alerting with ServiceNow ITSM or Event Management.
Overview
30% faster SAP incident resolution time
Get your incidents resolved quicker due to automated data collection, categorization and routing. Spend time on problem solving instead of getting the required information from end users.
Reduce number of SLA breaches by 15%
Faster ticket resolution leads to less tickets breaching SLA. Improve your service desk and SAP support KPIs, cut related costs and achieve better customer experience.
Up to 95% accurate routing
Assign all tickets to the relevant support groups automatically based on SAP system, module or transaction. Create rules in either SAP or in your external ITSM platform.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Utilities, Chemicals
Compatibility
Works with
Features
Less system downtime
Faster ticket resolution may save the day when a severe incident happens in a production SAP system. You can lose millions of Euros per hour if a production line stops due to an error in a critical SAP application.
S/4HANA and Fiori support
The product works perfectly with all S/4HANA releases and Fiori applications (desktop, tablet and mobile too). The add-on can be used with many UI technologies, besides classic SAP GUI and Fiori, like CRM Webclient UI, Enterprise Portal, BSP applications, Business Client and WebGUI.
Automatic data collection
The add-on attaches all relevant data to the incidents, like SAP system/user/program data, screenshots, authorization report (SU53), runtime error details, job log etc. Your service desk teams can start working on a solution instead of having to get all information from the SAP end user.
