Empower users with guided complaint resolution powered by SAP Build
Deliver guided complaint handling using SAP Build Process Automation. Enable structured submissions, real-time routing, and integration with systems like ServiceNow for faster issue resolution and better user experience.
Overview
Improve complaint handling at large-scale events
Streamline how attendees, partners, or customers raise complaints using a guided process that ensures structured, multilingual, and accessible support across global events.
Track and resolve issues with greater transparency
Enable users and support teams to monitor complaint status in real-time through dashboards and automated updates, reducing follow-ups and improving service experience.
Reduce support overhead with automated routing
Accelerate complaint resolution by auto-routing issues to the right team using predefined rules and SLA-based workflows, minimizing manual effort and escalations.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Automotive, Professional Services, Healthcare, Media
Compatibility
Works with
Features
Guide users through a multi-step complaint process
Empower users with a wizard-style interface to submit complaints in a structured way, reducing confusion and ensuring accurate data capture for faster resolution.
Provide real-time status updates
Deliver end-to-end visibility into complaint progress with role-based dashboards and automated alerts, helping both users and support teams track, prioritize, and act efficiently.
Integrate with all popular ticketing tools like ServiceNow, JIRA, ADO etc
Connect with existing ITSM systems like ServiceNow to auto-log and route issues, ensuring seamless complaint lifecycle management without disrupting current workflows.
Plans and pricing
Standard Edition
Detailed user training session up to 1 month
- Minimum contract 1 year
Detailed user training session up to 1 month
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Application Development and Automation |
| Industry | Cross-Industry, Automotive, Professional Services, Healthcare, Media |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
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Resources
Case Study
Solution Demo
Brochure
Publisher
MouriTech LLC
