SAP Field Service Management, auto-scheduling

Automated scheduling - as the name already tells - automatically schedules and re-schedules activities based on factors like the technician skill levels, locations, or their availabilities. In addition, the system can also take into account your customer preferences to ensure that activities are scheduled at the optimal time. With this feature, you can automatically schedule newly created activities, automatically re-schedule activities that overlap with a new absence and automatically re-schedule all activities and technicians in a repeating interval.

Benefits

• Help dispatchers and technicians to provide the next level field service experience for their end customers