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Desktop view of SAP SuccessFactors performance management and goal management software

Support forward-looking performance and goal management

Evaluate and recognize top talent and align your strategies and goals with our employee performance management software.
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Get started with SAP SuccessFactors Performance & Goals

Find the information you need to implement, maintain, and enhance your SAP solutions.

Take the fast route to deployment success with offerings included in your subscription

Accelerate your time to initial value and solution adoption goals

With embedded launch activities included in your subscription, get enabled to understand the essential components of your SAP SuccessFactors solution before starting your deployment project, so you can focus on delivering results instead of reinventing what’s already been done.  Benefit from a wide range of resources to support your project planning and launch activities:

  • Guided enablement: Listen to role-based recordings on a variety of deployment topics and access tools and templates that help you prepare effectively
  • Demo environment: Familiarize yourself with your new solution with a preconfigured demo environment that is enriched with sample data
  • Adoption touch points: Get valuable adoption insights by tracking process-specific adoption metrics and user- enablement metrics.

Facilitate cloud adoption across your enterprise

SAP Enterprise Support, cloud editions include powerful foundational elements for customer success that are already embedded in every cloud solution from SAP at no additional fee. The capabilities of SAP Enterprise Support, cloud editions, include the Next-Generation Support concept functionalities, such as:

  • Expert Chat service: Resolve incidents nearly twice as fast by connecting to technical support experts instantly
  • Guided Answers tool: Quickly ask questions and narrow down answers based on information collected from other customer experiences
  • Schedule an Expert service: Connect with an SAP support engineer in a live, one-on-one 30-minute call
  • SAP Cloud ALM: Administer cloud environments effectively with our advanced cloud-based tool for application lifecycle management (ALM); deploy, adopt and extend new capabilities across your organization while monitoring business processes and integrations

Support Services

Rely on proactive, predictive, and preventive support across all deployment options and use new technologies to realize your business goals quickly.

SAP Preferred Success for HXM solutions from SAP

Realize the value of your SAP cloud solution with our success resources from SAP Preferred Success to achieve your desired business outcomes and drive continuous value with HXM solutions from SAP. 

  • Achieve an enhanced user experience
  • Implement faster adoption of the latest innovations and generate new business insights
  • Improve business performance and process integration
  • Decrease turnover resulting in decreased operational costs

Help and Support

SAP Help Portal

Find documentation, tutorials, and how-to-videos on product onboarding, software implementation, extensibility, and more in SAP Help Portal.

SAP Support Portal

Rely on proactive, predictive, and preventive support across all deployment options and use new technologies to realize your business goals quickly.

Community and Events

Join the SAP SuccessFactors Community

Network with other SAP SuccessFactors solution customers, get insights from product experts, share your knowledge, and attend year-round events.

Attend SAP SuccessFactors solution events

Connect with our solution experts, customers, and partners to share information and get the latest product information.

Questions? Get in touch!

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