Automate ITSM sync with SAP SuccessFactors to provision users and generate service tickets
The IT Service Management (ITSM) integration revolutionizes IT service management for JML automation by establishing a seamless connection between SAP SuccessFactors Employee Central and service management platforms. Automate identity lifecycle events—such as user provisioning, deprovisioning, attribute updates, and service ticket generation—to ensure smooth, efficient, and secure preboarding, onboarding, and offboarding.
By Aquera, Inc.
Overview
Empower HR by automating user sync and ticketing
Eliminate delays due to manual processes. Empower HR teams to initiate IT onboarding tasks directly from SAP SuccessFactors, accelerating onboarding processes and ensuring new hires have the access they need from day one. Automate deprovisioning to instantly revoke access for departing employees, reducing security risks and optimizing license utilization.
Enable preboarding of new hires to avoid delays and elevate worker experience
Get new hires the IT resources, equipment and necessary access ahead of their first day, creating a positive experience and day one productivity. Automate preboarding and onboarding directly with the ITSM to order long lead time frontline equipment, manually provision accounts and changes to access levels, and seek approval for sensitive account provisioning. The solution provisions approved tickets from ITSM or Identity Platform.
Optimize IT operations, mitigate risks, and improve security and compliance
Optimize resource allocation by automating repetitive tasks associated with user provisioning, access management, and ticket creation. Prevent unauthorized access and data breaches by automating the deactivation of user accounts and removal of system privileges for departing employees. Maintain a strong security posture by ensuring users’ access is always up to date and aligned with their roles and responsibilities.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Industrial Manufacturing, Healthcare, Travel and Transportation
Compatibility
Works with
Features
Automate service tickets using prebuilt integrations
Enable IT teams to automatically generate service tickets for new hires so that tasks are completed prior to their start date for day one productivity. Tickets include requests for physical assets and approvals for manual provisioning.
Integrate with leading service management platforms
Connect with leading ITSM platforms, including ServiceNow, Jira, Freshservice, Zendesk, ivanti, ManageEngine, HaloITSM, SolarWinds, and TOPdesk. Leverage an extensive library of prebuilt connectors for easy integration, ensuring compatibility and mitigating risk.
Visualize and run no-code, HR-driven processes to the ITSM
Visualize, execute, and monitor dataflow paths of employee data between SAP SuccessFactors and the service management platform directly or through Microsoft AD/Entra ID. Connect to all directories and Identity Platforms, including SAP CIAG.
