SAP BTP for customer experience
Make every customer feel like your only customer
Deliver the right information to the right customer at the right time
Connect customer-facing solutions with ERP, supply chain, and finance using AI-assisted SAP Integration Suite.
Deliver enterprise experiences
Connect inventory, order, and delivery processes to boost customer satisfaction and efficiency with SAP Integration Suite.
Maintain profitable growth
Gain deep insight from every customer interaction and enrich every enterprise process to run more effectively with SAP Business Data Cloud.
Create personalized experiences
Rapidly adapt to changing customer expectations and deliver richer customer experiences with SAP Build’s low-code development tools.
Explore BTP use cases for CX teams
Accelerate integration and increase productivity
Connect all departments to deliver on-demand order, delivery, and billing information.
Maintain profitable growth with integration and analysis
Improve profitability and alignment across all teams with holistic analysis of finance, supply chain, and customer data.
Enhance security and build trust
Boost confidence in your commerce platform through enhanced personalization, consent management, and secure interactions.
Untangle order management complexity for profitable growth
Connect data and processes for order management to deliver on every customer promise for increased efficiency and profitability.
Featured solutions
Integrate your business across SAP and third-party landscapes
SAP Integration Suite is a single scalable, AI-assisted integration solution that helps unify, automate, and secure your entire business ecosystem.
Create, extend, and customize workflow processes and automate tasks
Extend your customer experience solutions with AI-assisted application development, automation, and digital experiences.
See how customers are succeeding with SAP
Service ticket handling enhanced by AI agents
Bosch is enhancing AI-driven responses in SAP Sales Cloud and SAP Service Cloud by integrating data from SAP and non-SAP sources.
Preparing for the digital revolution with connected CX
Toyota uses BTP to enhance its CX with data, analytics, AI, application development, automation, and integration solutions.
Automating sales orders to enhance speed and support growth
Chipone Technology uses SAP Build Process Automation to increase the automation rate in its lead-to-cash process.
Taking event-driven architecture to the next level
Learn how Elkjop revamped its order processing by adopting a cloud-based, event-driven system to exceed customer expectations.
Packages
SAP Build
SAP Build, the AI-driven application development and automation solution, is available with entitlements in SAP Sales Cloud and SAP Service Cloud.
SAP Business Technology Platform
All SAP Customer Experience solutions can be extended with SAP BTP capabilities to expedite your journey.