Give your service agents easy-to-use tools and access to relevant customer data to make service interactions smooth and personalized.
Service
Make customers happy by ensuring seamless end-to-end service
Provide personalized, high-value customer service before, during, and after a purchase. With SAP solutions that connect agents with the right expertise and tools at the right time, you can deliver the great service your customers expect through self-service sites, call centers, or field service.
SAP Service Cloud
Personalize omnichannel service by empowering agents with a complete customer view. Improve your first-time fix rates in field service by giving technicians the data and tools they need to help each customer. Manage and track your customer service performance end-to-end, ensuring an optimal customer service experience.
- Cloud deployment
- Omnichannel customer service
- Field service management
- Services process and operations
Solve your specific customer service needs
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Serve your customers through channels they prefer
Help customers get the results they want
Go beyond traditional service and support interactions with customer-driven experiences. Deliver end-to-end service excellence with a simplified technology landscape.
Deliver service excellence that covers every touch point
Adapt and offer an end-to-end customer service experience. Accommodate low-touch and high complex interactions as well as field service, all from one source.
Choose your SAP software for customer service
SAP Service Cloud
Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center and field service performance.
- Cloud deployment
- Multichannel service ticketing
- In-context social collaboration
- Self-service customer portal
SAP Customer Engagement Center
Resolve your customer queries faster with a unified agent desktop with built-in communication channels. Create a consistent customer experience by managing all customer contacts in the same interface.
- Cloud deployment
- Unified agent desktop
- Built-in communication channels
- Business process integration
Jump-start your SAP solutions and drive ROI by collaborating with industry experts, consultants, and support engineers to receive guidance, prescriptive best practices, and expertise – no matter where you are on your journey.
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Realize your business goals by simplifying and accelerating your digital transformation
In an era focused on continuous innovation and anticipating customer needs, it can be hard to turn your vision into reality. This is where SAP Digital Business Services can help. We’re part of SAP, so we know SAP software better than anyone else. With over 40 years of experience, we can help you reach your business transformation goals, and everything in between.
Transform your business with unparalleled service support enterprise-wide
SAP Digital Business Services connects business and IT to help you close the gap between your digital transformation strategy and execution. From designing and value discovery to accelerated innovation to productive usage for tangible business results, you can evolve your business by breaking new ground with a trusted adviser that knows SAP software best.
What are leading analysts saying about SAP?
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SAP recognized as a leader in field service management
Create a field service management environment that is highly competitive. Discover strategic capabilities that are critical for high-performing customer service organizations.
Expand the influence of customer service through communities
Rethink customer service as a purchasing tool, not just a troubleshooting resource. Learn how online communities can turn the function into a valuable partner in keeping customers engaged throughout the purchase journey.
Get the facts
74%
of enterprises see the greatest buyer drop out during pre-purchase stages, where customer service is least involved.
Social Media Today
49%
of enterprises struggle to provide customers with live support services.
Social Media Today
See how customers are succeeding with SAP
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40% faster service completion
See how alfanar gives sales agents a 360-degree view of customers using a global platform to speed and ease response to inquiries.
90% same-day issue resolution
Learn how Find Your Gap fulfills customer demand for parking and supports global growth with mobile sensors and cloud solutions.
Get the latest news and trends from experts
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Volker Hildebrand
VP, SAP Service Cloud
Extending field service management with AI-based crowd service
Learn how Coresystems’ innovative platform complements SAP’s customer service portfolio to support end-to-end service processes.
Tim Clark
Head of Brand Journalism SAP
Fix a broken buyer experience with customer service insight
Bridge the gaps across your customer journey and deliver a seamless experience. Consider how some common trouble areas can affect your customers’ experience.
Christopher Koch
Editorial Director
SAP Center for Business Insight
SAP Center for Business Insight
Key customer experience questions answered
We have compiled a list of important questions regarding the customer experience. Read the clearest and most complete answers to those questions, based on our research.