Give your service agents easy-to-use tools and access to relevant customer data to make service interactions smooth and personalized.
Service
Make customers happy by ensuring seamless end-to-end service
SAP Hybris Service Cloud
Personalize omnichannel service by empowering agents with a complete customer view. Improve your first-time fix rates in field service by giving technicians the data and tools they need to help each customer. Manage and track your customer service performance end-to-end, ensuring an optimal customer service experience.
- Cloud deployment
- Omnichannel customer service
- Field service management
- Services process and operations
Choose your SAP software for customer service
SAP Hybris Service Cloud
Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call center and field service performance.
- Cloud deployment
- Multichannel service ticketing
- In-context social collaboration
- Self-service customer portal
SAP Hybris Service Engagement Center
Resolve your customer queries faster with a unified agent desktop with built-in communication channels. Create a consistent customer experience by managing all customer contacts in the same interface.
- Cloud deployment
- Unified agent desktop
- Built-in communication channels
- Business process integration
SAP Jam Collaboration
Work with customers, internal stakeholders, and experts to quickly and effectively resolve service requests through collaborative case management. Tap a knowledge base of experts to identify the right resource to quickly resolve customer issues and minimize the time-to-first-call.
- Cloud deployment
- Enterprise collaboration
- Immediate access to experts
- Accelerated learning and mentoring
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