User feedback improves SAP products

Do you use SAP products in your daily work? We're seeking your feedback to steadily improve the user experience across all our products. The new SAP User Research Panel is designed to connect you, the product users, directly with our product teams!

This is what you can expect from us:

• Invitations to research projects from SAP product teams
• An easy and safe way to share your thoughts, opinions and ideas
• The chance to get a sneak peek at new features or products

How to participate and make a difference

Get started by filling out our registration form, including your business email address. Your information will be processed and saved securely, in accordance with GDPR standards. Once your information is matched with a research project, you will be invited via email to participate in a study (one-on-one interview, survey, usability test).

All studies take place remotely. Remember: We will test our products and designs, not you, and we appreciate your honest feedback. All participation is voluntary, and you can stop at any time.

Success Stories

Learn how SAP includes customer feedback to improve user experience landscapes and to solve operational challenges. These real stories show how users like you shared their insights that lead to increased productivity and higher user satisfaction.

Frequently Asked Questions

What is SAP’s UX strategy?

SAP's UX strategy is to build experiences that people love. Our goal as a company is to be the #1 enterprise application and business AI company with exceptional user experience. SAP delivers AI experiences that promote purposeful and meaningful user interactions, and seamless suite user experiences throughout the customer journey.

How can I give feedback about the UX or design of SAP products?

You can give feedback by taking part in research studies from SAP product teams. Register to the SAP User Research Panel with your business email address first, then specify the products you use. Once your information gets matched with a research project, you’ll be invited via email to participate. There is no obligation to participate if contacted and we are running studies throughout the year, so you might have several opportunities to participate.

Am I qualified to participate?

Our inclusive approach welcomes all expert levels and backgrounds. Whether you are a novice or an experienced SAP product user, if you use assistive technology, or have a disability, we want to hear your honest feedback. Our goal is to design SAP products that work for everyone.
Since all our research is remote, you will be able to participate from anywhere and from the comfort of your own office or home.

What's in for me?

Your feedback is incredibly essential to improve the SAP products you use every day. How? By taking part in user research, your insights into what you like and what you do not like will go directly to our product teams. In some research studies you may get to see new designs or test new features and functionalities before we release them to the public.

What kind of research will you do?

Possible formats are one-on-one interviews, surveys, and usability tests.

Can SAP partners use the SAP User Research Panel?

Yes. SAP users working for SAP partners can register for the panel and sign up for user research studies. SAP partners can also help promote the panel to their customers. Contact us for more details.

How long is a session?

Some research activities, such as surveys, can be completed in your own time. Usability testing sessions typically range from 30 minutes to one hour. We will always provide full information ahead of time.

Is SAP conducting any research other than remote testing?

SAP product teams occasionally conduct live feedback sessions during events like SAP TechEd and onsite with our customers and partners.

Have a look at SAP’s Customer Involvement for further opportunities to help shape SAP software and technologies.

Is my data secure?

SAP is committed to data protection and privacy. We process your personal data collected in the User Interviews database in accordance with this privacy statement.

How can I unregister from the program?

You can unregister from our panel at any time by sending an email to get all your profile information deleted. Contact us via email for more details.

More about User Research at SAP

User research is a discipline used to understand and analyze the needs, preferences, and behaviors of users to design and develop products, services, or experiences to best meet their expectations. This involves conducting qualitative and quantitative research. SAP conducts user research studies to apply actionable user insights and create experiences that make SAP users more effective at their jobs. Find out more about SAP’s User Research practice here.