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Welcome to the Services and Support Channel

As the enabler of the Experience Company powered by the Intelligent Enterprise, SAP Services and Support helps our customers run at their best. We enable customer success through SAP solution expertise and industry insights developed from 48 years of on-site and off-site delivery experience working across 25 industries.

Our services, support, and tools guide, simplify, and accelerate our customers’ move towards an Experience Company that delivers best-in-class experiences to its end-customers.

Learn more about our Services

Innovation SAP S/4HANA Movement SAP Customer First Lifetime Customer Success Essential Business Services from SAP SAP Preferred Success Premium Engagements
SAP Asset Intelligence Network and SAP DBS helped Bitzer to gain Outstanding Customer Focus
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Daikin: Using machine learning to proactively minimize outages for customers
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Schaeffler integrates intelligent technologies for future interaction with SAP S/4HANA
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SAP S/4HANA Movement
The ultimate overview

Learn about the vision-to-value-journey towards the intelligent ERP.

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What is the SAP S/4HANA Movement?
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SAP S/4HANA
Move to SAP S/4HANA in four easy steps

Learn how the SAP S/4HANA Movement can help you structure the transition.

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SAP S/4HANA Movement
Build the case

Discover how SAP S/4HANA can help you achieve your business case by analyzing your business and technical environment.

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SAP S/4HANA Movement
Plan the path forward

Match your business objectives to the right implementation approach and deployment strategy.

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SAP S/4HANA Movement
Deliver business value

Find out how SAP delivers business value for your company and pushes your future success forward.

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SAP S/4HANA
The Intelligent ERP

Gain a unique competitive business advantage with a digital core, the driving force behind reimagined business processes and models. 

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How is Intelligent ERP different from your legacy ERP?
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SAP S/4HANA
Build your skills for SAP S/4HANA

Find out why investing in your SAP skills pays off and which learning offerings help you build and sustain your skills.

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Align on Vision & Strategy
SAP S/4HANA simulation and gamification

Discover the value of SAP S/4HANA with SAP S/4HANA Simulation and the SAP S/4HANA Cards Game.

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Align on Vision & Strategy
Next-gen business scenario recommendations

Identify the most valuable digitized business scenarios for your enterprise.

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Align on Vision & Strategy
SAP S/4HANA Simulation by Baton Simulations Video
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Build the Case
SAP Readiness Check 2.0 for SAP S/4HANA

Assess your readiness and project workload for your system conversion to SAP S/4HANA

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Plan the Path Forward
Experience the transition roadmap to SAP S/4HANA

Learn about the six phases of the roadmap and the underlying tasks and activities.

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Plan the Path Forward
Manifesto and custom code whitepaper

Get an introduction to whitepapers that are considered as a must-read for anyone implementing SAP S/4HANA. 

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Plan the Path Forward
SAP S/4HANA licensing models

Learn how SAP S/4HANA is licensed and specific ECC conversion aspects as well as links to detailed resources.

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Deliver Business Value
SAP Model Company for Consumer Products

Kick-start your digital transformation with the SAP Model Company for Consumer Products.

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Deliver Business Value
Why SAP Model Company?

Discover how to use our approach and learn more about our strategy and portfolio for 2020. 

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Deliver Business Value
Deployment tools for system conversions

Learn about SAP’s newest developments helping you to plan and execute system conversions from SAP ERP to SAP S/4HANA.

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Deliver Business Value
Deployment tools for new implementation

Get an introduction to the SAP S/4HANA Migration Cockpit.

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Deliver Business Value
SAP Activate Transition Roadmap

Get guidance, key information, and deep insights into all required activities throughout the transition.

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Deliver Business Value
Move to SAP S/4HANA with SAP Advanced Deployment
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Delivery Hero: Scaling for Growth with SAP S/4 HANA
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Get an Overview of the SAP Enterprise Support Guides Program
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Sensirion is an Intelligent Enterprise with SAP
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SAP Customer Highlight Video: COVID-19 Stories of Resilience
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SAP Powers Delivery Hero's Travel & Expense Transformation
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Al Dahra finds new suppliers during global pandemic
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INDEX-Werke: How Does a Traditional Company Reinvent Itself?
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Faurecia S.A.: Ready for Recovery
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Parkland Health and Hospital Systems Delivers Better Patient Outcomes
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Premikati and ViaQuest: Connecting Healthcare Workers with Needed Protection
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Chalhoub Group: Partnering with SAP to Transform the Employee Experience
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American Air Filter Transforms to an Intelligent Enterprise with SAP's Customer First Approach
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Brakes Bros.: Delivering on Promise to Feed the Nation
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Learn how the SAP Enterprise Support value maps help to enable you to adopt and run SAP S/4HANA
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Learn more about the revolution of Next-Generation Support
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Make the Best Out of Interactions with Product Support
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Discover the Future of AI-Driven Automated Support
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Get an Overview of the SAP Enterprise Support Guides Program
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Get details on support offerings, programs, and services through the SAP Support Portal
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Benefit from the Schedule a Manager service to speak directly with a product support manager
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Using Product Support Accreditation to enhance your interaction with SAP support experts
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Online e-commerce traffic performance assessment
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Financial scenario planning across the value chain
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Quick-start Service for Experience Management Solutions
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Help to ensure your employees focus on leading during market disruptions
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Support to simplify communication and support remote workers
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Accelerated Implementation Services for SAP Ariba Sourcing and SAP Ariba Procurement
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Essential Business Services from SAP
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Learn how experience management and other services can support your front office operations
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Discover how SAP’s end-to-end supply chain services can keep your business up and running
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Explore how SAP can help you to optimize your back-office operations
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Learn how SAP can help you to build resilience with essential operations
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Driving Continuous Value in the Cloud with the help of SAP Preferred Success
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Innovation at Work: Corning’s HR Journey with SAP Services and Support
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American Air Filter Transforms to an Intelligent Enterprise with SAP's Customer First Approach
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Count on Premium Engagements from SAP

As a strategic partner, SAP MaxAttention helps you make your vision a reality.

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Part I
SAP runs SAP MaxAttention

Watch this success story about a large-scale transformation journey guided by SAP MaxAttention.

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Part II
SAP runs SAP MaxAttention

Watch this success story about a large-scale transformation journey guided by SAP MaxAttention.

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Lifetime customer success with SAP MaxAttention

Watch how SAP helps industry leaders adopt new technologies and transform the way they do business.

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Business Continuity Webinar
Hybrid Operations

In this webinar, we focus on hybrid IT operations and how premium engagements ensure business success.

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Business Continuity Webinar
Automation

In this webinar, we focus on automation and how you can use technology to reduce the manual workload of your employees.

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Business Continuity Webinar
Analytics

In this webinar, we explain how we help drive new business value with next-generation analytics and data management solutions in an end-to-end approach.

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Business Continuity Webinar
Customer experience and chatbots

In this webinar, we guide you through the initial steps of chatbot development and explain the implementation approach.

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Business Continuity Webinar
Cybersecurity

In this webinar, we will show you how premium engagements can support you to achieve a systematic and sustainable approach to cybersecurity.

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Business Continuity Webinar
Supply Chain

This session will focus on business insights and best practices with regard to supply chain.

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SAP MaxAttention in a nutshell

Learn how SAP MaxAttention drives large-scale transformation initiatives successfully through premium advisory, support, and services. 

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SAP ActiveAttention in a Nutshell

Learn how SAP ActiveAttention engagement delivers personalized expertise and collaborative guidance – from the discovery phase to operations. 

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Choose the services and support on-demand and cross-topic videos you would like to view. We welcome your feedback after you view the videos.

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