AUTONOMOUS SUPPLY CHAIN MANAGEMENT
Asset & Service Assistant
Use AI to act faster on alerts, improve efficiency, and increase uptime.
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Overview
The Asset & Service Assistant orchestrates agentic workflows using rich, contextual information to advance autonomous asset management. With role-based assistants for reliability engineers, maintenance planners, schedulers, dispatchers, and technicians, it transforms asset signals and requests from multiple sources into prioritized work packages, coordinates required maintenance needs across business networks, and optimizes schedules and execution.
Tasks this assistant can help with:
- Detecting anomalies and autonomously generating intelligent work assignments
- Optimizing maintenance and service schedules
- Providing technicians with job briefings, AI-generated work instructions, equipment diagnostics, and post-job summaries
Example use cases for this assistant:
- Early detection of critical conditions and recommended prescriptive actions that deliver faster response and reduced downtime
- Conversion of signals and requests into ready-to-execute work with recommendations for better schedule quality and workforce utilization
- Guided workflows that enable consistent collaboration between reliability engineers, technicians, planners, and AI assistants across teams and sites
Benefits
Autonomous asset management
Convert signals and requests into prioritized work packages and help maintenance teams shift from manual administration to exception‑based work.
Maximized workforce productivity
Use automated intelligent scheduling to boost technician productivity through AI‑driven insights, diagnostics, and voice‑enabled execution.
Closed-loop asset management
Synchronize finance, supply, and execution in real time while using actual work outcomes to improve maintenance strategies, health scores, and risk-based prioritization.
Agents used by this assistant
Use the Asset & Service Assistant to orchestrate specialized AI agents, including Joule Agents that apply SAP’s process expertise or custom agents you create.
Asset Performance Alert Processing Agent
Qualifies alerts with final recommendations on how to proceed.
Maintenance Request Initiation Agent
Automatically creates notifications, prioritizes issues, and triggers work with asset and operational context.
Maintenance and Service Dispatcher Agent
Fetches activities and technicians by optimization criteria and schedule and summarizes completed work.
Technician Briefing Agent
Summarizes maintenance jobs for technicians using external source material such as manuals and weather data.
Maintenance Planning Alignment Agent
Orchestrates cross-system maintenance planning and automates data exchange with contractors.
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Move your manufacturing forward
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Explore Autonomous Supply Chain Management
See how integrated AI across your supply chain drives business value and operational excellence—with Joule at the center.