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SAPPHIRE NOW Reimagined: Customer Experience Channel

Get on-demand content about how customers are overcoming challenges with SAP Customer Experience Services.

Put your deployment of SAP Customer Experience solutions on the path to success from day one

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Manage every phase of your project – from planning and implementation to operations – confidently with SAP Customer Experience Services offerings.

  • Collaborate with your in-house team and implementation partner extensively
  • Improve project quality from start to finish
  • Enforce best practices and lower project risk
  • Use services individually or as packages, and combine them with project priming methodologies

Why SAP Customer Experience Services?

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Reenergise your customer experience strategy

Improve the customer experience of your brand by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.

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Choose service quality first

Review and validate critical project areas, so you can proactively apply best practices and resolve complexities throughout your transformation journey.

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Be empowered with expertise and best practices

Access tailored workshops and optimisation services for topics such as solution architecture, integration and data migration, and solution-specific methods.

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Get guidance – from start to finish

Receive dedicated support from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.

Explore our services

Gain peace of mind – from project planning to operation – by using the broad portfolio of services offered by SAP Customer Experience Services.


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Services for SAP Customer Data Cloud

  • Drive market-differentiating innovation with first-party consumer data 
  • Get expert advice on key technical aspects throughout your project 
  • Follow implementation best practices
  • Mitigate risk by reviewing project and technical plans

Services for SAP Commerce Cloud

  • Access end-to-end guidance, collaborative review, and validation
  • Improve project quality with collaborative offerings
  • Gain deep technical, functional, and integration expertise
  • Boost digital capabilities faster for less cost and risk

Services for SAP Sales Cloud

  • Plan, lead, and expand your project implementation with experts
  • Deploy solutions quickly with quick-start services
  • Enhance architecture design or lead-to-cash transformation
  • Mitigate risk by reviewing and safeguarding design plans

Services for SAP Marketing Cloud

  • Address your project needs at all stages of its lifecycle
  • Let experts lead your project from start to go-live and beyond
  • Obtain guidance for complex functional and technical topics
  • Safeguard plans, validate quality, and mitigate risks

Services for SAP Service Cloud

  • Master complex technical, functional, and integration topics
  • Refine your solution strategy with proven advice
  • Deliver experience management projects, quickly and effectively
  • Apply foundational knowledge and technical principles

Services for Experience Management solutions from SAP

  • Optimise experience management
  • Visualise and act on the experience gap
  • Leverage deployment services to connect experience and operational data

Maximise the value of SAP Customer Experience solutions

Find a path in uncertain times

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Stay relevant in a volatile business environment with SAP Commerce Cloud

Learn how SAP Commerce Cloud helps organisations stay relevant in a changing business landscape by moving their on-premise digital commerce platforms to the cloud.

Make an investment in CX and give customers the freedom to choose you

In this SAPPHIRE NOW Converge Customer Experience presentation, learn why – as the future of business evolves – the need to continually meet customer expectations with relevant, timely, and personal experiences remains consistent. 

Relying on eCommerce and SAP Customer Experience Services in challenging times

The pandemic has accelerated electronic commerce in Latin America. Yáneken, a Chilean retail company, shares its digitisation strategy which helped them maintain operational continuity and direct relationships with their customers.

Get the latest news and trends from experts

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