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SAP Customer Experience Services

Put your deployment of SAP Customer Experience solutions on the path to success from day one

Elevate your success – from project planning to operation – by leveraging the broad portfolio of services offered by SAP Customer Experience Services.

Changemakers Podcast

Game-changing insights by SAP industry experts

Why SAP Customer Experience Services?

Reenergise your customer experience strategy

Improve the customer experience of your brand by identifying and overcoming operational obstacles, reviewing processes, and uncovering innovative solutions.

Choose service quality first

Review and validate critical project areas, so you can proactively apply best practices and resolve complexities throughout your transformation journey.

Be empowered with expertise and best practices

Access tailored workshops and optimisation services for topics such as solution architecture, integration and data migration, and solution-specific methods.

Get guidance – from start to finish

Receive dedicated support from experienced professionals throughout your entire project to transfer knowledge and skills to your team quickly.

Maximise the value of SAP Customer Experience solutions

CX Works: The single portal that leads to a wealth of expert-tested SAP Customer Experience knowledge

Whether you're launching a new implementation, integrating additional solutions, or hoping to gain even more value from an existing deployment, access CX Works – a complete source of field-tested, SAP-verified expertise – all in one intuitive Web portal.

Get the most from our solution portfolio with bite-sized video enablement

Access guided learning paths, easily digestible microlearning videos, and in-depth expert knowledge about our solutions. 

Find a path in uncertain times

Make an investment in CX and give customers the freedom to choose you

In this SAPPHIRE NOW Converge Customer Experience presentation, learn why – as the future of business evolves – the need to continually meet customer expectations with relevant, timely, and personal experiences remains consistent. 

Relying on eCommerce and SAP Customer Experience Services in challenging times

The pandemic has accelerated electronic commerce in Latin America. Yáneken, a Chilean retail company, shares its digitisation strategy which helped them maintain operational continuity and direct relationships with their customers.

Qualtrics EmployeeXM for IT for software implementations

Ensure successful implementations and realise the greatest return on your investment with Qualtrics EmployeeXM for IT. Prevent project delays, mitigate project risks, and improve employee satisfaction and productivity.

Get the latest news and trends from experts

Desiree Pels
Sr. Customer Experience Consultant SAP
How to increase e-Commerce revenue

Discover how experience management solutions can help your e-commerce platform to continuously generate revenue, even at times of crisis.

Lena Zilli
Learning Experience Manager SAP
Personalisation in SAP Commerce Cloud at times of crisis

Explore our interactive compilation and learn how to use tools like Backoffice Adaptive Search, Administration Views and SmartEdit to personalise your storefront.

Angelina Padarnitsas
Business Manager, Education SAP
Running an agile content development team like a restaurant

Learn how – much like running a restaurant – you can structure your software education teams to foster agile content development.

Yannick Robin
Regional Practice Lead Commerce SAP Asia
Successful e-commerce platforms amid COVID-19

Discover how adopting cloud and agile methodologies may allow businesses to survive, and even thrive, during COVID-19 and beyond.

Thiago Prudencio
Director, SAP LAC
COVID-19 e-commerce trends and troubles

Address e-commerce challenges with services designed for e-commerce performance testing and recalibrate your platform to withstand the increased traffic.

Questions? Get in touch!

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