Create Service Calls in SAP Field Service Management using WhatsApp
This Application enables creation of Service Calls in SAP Field Service Management using a structured Whats App chatbot. Structured information is passed from WhatsApp to Field Service Management, through API. You can benefit of increasing User adoption of Field Service Management by Field employees or third parties who maintain equipment
Overview
Facilitate automated service calls
Open service calls more easily and effectively with this solution, thanks to an intuitive interface and bot in WhatsApp. This will make the field service employees job more productive.
Enhance efficiency with quick service calls
Field employees can register exact failure scenarios through the configurable WhatsApp chatbot. An API creates and transfers a structured service call into SAP Field Service Management, supplying all relevant information, including observations. This will improve the Service Call SLA.
Improve problem-solving to help prevent service calls
The WhatsApp chatbot can be configured with problem-solving questions that can provide attachments and instructions to help prevent opening a service call, instead identifying quick solutions and improving OEE - Overall Equipment Effectiveness.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, Retail, Consumer Products, Telecommunications
Compatibility
Works with
Features
Improve service tickets management
The Service Tickets feature allows the creation, listing, and tracking of requests made by customers. The tickets are recorded in a structured manner, with detailed views and automatic integration with SAP Field Service Management, ensuring greater efficiency in managing and resolving requests.
Take advantage of User Management feature
The User Management feature enables centralized user management with secure tools to view, register, update, and remove users, ensuring better access control, flexibility, and organization of relevant information regarding to users.
Provide effective Profile Management to Users
The My Profile feature allows users to view and manage their personal information easily. With an intuitive and organized interface, it provides quick and secure access to personal data, making it easy to update contact details and individual settings.
Plans and pricing
Standard Edition
Open Service Calls from WhatsApp
Accelerated Maintenance Process
Problem-Solving Chatbot
Open Service Calls from WhatsApp
- Minimum contract 3 years
Open Service Calls from WhatsApp
Accelerated Maintenance Process
Problem-Solving Chatbot
Open Service Calls from WhatsApp
Technical Information
| Solution type | Extensions and Add-ons |
| Category | Supply Chain Management |
| Industry | Cross-Industry, Retail, Consumer Products, Telecommunications |
| Works with |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Globalization |
Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies). |
| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
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| Compliance |
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| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Product Description
AutoZap Bridge
AutoZap Bridge Use Case
Publisher
Backsoft Brasil Ltda - Me
Intechpro was founded in 1999 in Rio de Janeiro, by Fábio Lopes, a systems consultant from Accenture, and by Fernando Lopes, a strategy consultant from McKinsey. The company began its activities with a focus on SAP Portfolio and Project Management, especially SAP PS. With a strong team of specialized consultants, the company has carried out dozens of projects in this area in recent years. Tntechpro has developed deep expertise in several Digital Supply Chain products, specially maintenance related products. Since 2022, Intechpro is a Sell Partner, besides Service Partner.
