Quickly deliver relevant, expert product information to customers and agents across multiple channels – with knowledge software from SAP Hybris. Deliver the most relevant information to customers and agents using sophisticated natural language search and processing, content ranking technology, and powerful analytics.
- Speed query resolution across all channels – for improved customer satisfaction and retention
- Instantly deliver relevant product information from internal and external experts
- Enhance knowledge-base quality and scope over time – and improve consistency across channels
- Curb support tickets by embedding SAP Knowledge Central by MindTouch in your Web self-service portal
- Easily integrate with SAP Service Cloud and SAP Social Engagement Cloud