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SAP User Experience Management by Knoa

Boost performance efficiency with user experience management insights

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User experience analytics generated from SAP User Experience Management by Knoa

User experience analytics generated from SAP User Experience Management by Knoa

User experience analytics generated from SAP User Experience Management by Knoa

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SAP User Experience Management by Knoa

Optimise the performance of your SAP software and the people who use it with the SAP User Experience Management application by Knoa, available for delivery on premise or in the cloud.

  • Hybrid deployment
  • Measure and manage the user experience
  • Make data-driven decisions about user support
  • Improve adoption of your enterprise software
Watch the overview video

Key Benefits

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Measure user experience with real user data

Gain a data-driven understanding of how your employees interact with enterprise applications to find specific areas for improvement and take corrective action.

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Optimise processes and increase user adoption

Impact employee productivity by identifying opportunities that help improve user training, application usability, business process performance, and compliance.

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Support your entire SAP software landscape

Get a complete view of user and application performance across your entire SAP software landscape with front-end monitoring and access to experience metrics.

Key Capabilities

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Metrics-related insights generated by SAP User Experience Management by Knoa

Metrics-related insights generated by SAP User Experience Management by Knoa

Metrics-related insights generated by SAP User Experience Management by Knoa

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Automated collection of productivity metrics

  • View standard and custom transactions that your users use across the SAP software landscape
  • Track users’ actions and identify performance issues that they experience or create
  • Aggregate and analyse user input to generate informative reports for various workstreams

Improved performance through insightful metrics

  • Identify training opportunities to improve application performance
  • Adjust operations by fine-tuning business processes
  • Configure products to achieve full compatibility with global privacy regulations

Successful migration to SAP S/4HANA

  • Quantify ROI on a small scale before embarking on a full-blown implementation
  • Identify critical issues that should be addressed while migrating to SAP S/4HANA
  • Modify outdated, inefficient, and complex processes before moving to a new platform

Management of enterprise solution performance

  • Measure user effectiveness, quality assurance, training status, and skills for new implementations
  • Pinpoint issues based on prior performance and take corrective measures during solution upgrades
  • Provide the information your business areas need to help users meet training and business needs

Assessment of user experiences

  • Understand the real user experience of how employees interact with enterprise software 
  • Analyse every touchpoint, including desktops, laptops, mobile devices, and virtual environments
  • Measure user experience on SAP S/4HANA as well as legacy SAP applications

Build a business case

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Create high-performing and efficient SAP environments

Find out how businesses and end users are benefiting from SAP User Experience Management by Knoa, based on a study by IDC.

See how customers are succeeding with SAP

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Enhancing user experiences with SAP UEM by Knoa

See how Salt River Project improved user experience company-wide by gaining insight into how employees interact with its software.

Supporting 10,500 employees with a new platform

Find out how AES Corporation combined its legacy systems to create one global enterprise platform that keeps employees informed. 

Optimising enterprise processes with visibility

Discover how Boticário Group gained a complete view of operational performance to stop process inefficiencies from the start.

See additional products

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SAP Enable Now

Give users the training they need by simplifying the creation and deployment of contextual documents, simulations, test scripts, and e-learning resources.

Get maximum value from SAP User Experience Management by Knoa

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.
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Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

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Support

Get the support you need to keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.

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Security and Compliance

Focus on your business and customer relationships, while knowing that your data is safe and reliable. With a proactive, predictive approach, SAP helps ensure compliance and data security in the cloud and within an on-premise data centre.

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