AI-assisted resolution guidance

Find similar processes using past cases and bundle them for efficiency

This feature helps quality managers and quality technicians resolve recurring issues faster by using AI to automatically detect and connect similar problem-solving cases. It scans historical event data, compares error descriptions, and evaluates reference information to calculate a similarity score for each case. It then displays the most relevant past cases and their proven solutions, enabling quick reuse of existing knowledge. Beyond individual matches, the AI can also group similar open cases, allowing teams to address them collectively. This focused, integrated approach reduces duplicated effort, ensures consistent resolutions, and strengthens the organization’s knowledge base. By accelerating root-cause identification and promoting solution reuse, quality professionals can spend less time searching and more time delivering higher-quality outcomes — boosting operational efficiency and reducing the risk of repeated failures.

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Overview

Early Defect Detection

Detect similar defects, early reduces expenses from product rework or recalls

Recurrent Defect Prevention

Address recurrent defects, ensures products meet quality standards and guides future improvements

Defect Recurrence Prevention

Fix similar defects, decreases risks of legal issues or damage to brand reputation

Manufacturing Defect Highlight

Identify defects, highlights manufacturing weaknesses and allows efficiency improvements

Details

Solution type

AI Feature

Plans and pricing

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titleSAP Quality Issue Resolution, Issue Resolution Guidance

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Details:
- AI Units are not currently required to use this AI offering in the underlying Cloud Service. This is subject to change.

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