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SAP Customer Identity and Access Management for B2C

Identify, convert, and retain the right customers at scale with customer identity and access management (CIAM) software.

Grow revenue with a CIAM solution focused on experience and security

Speed time to value with seamless customer onboarding and boost ROI by fueling personalisation capabilities with first-party, permission-based data.


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Power relevant customer experiences based on first-party data. With SAP Customer Identity and Access Management solutions for B2C, you can build rich, centralised customer profiles and synchronise them with all your digital properties.

  • Increased registration rates with frictionless onboarding experiences
  • Reduced cart abandonment rates with seamless, passwordless authentication
  • Permission-based first-party customer data for marketing, personalisation, and analytics

SAP… should be on the RFP shortlist for any organisation seeking SaaS delivered CIAM.

KuppingerCole Leadership Compass: CIAM Platforms, November 2020 Read the report

Key Benefits

Speed time to value

Offer seamless customer experiences at scale with flexible registration and social authentication screens and flows that are customisable for every use case.

Identify online customers securely

Safeguard digital customer engagements with federated standards; single-sign on; and risk-based, multifactor, and passwordless authentication options.

Maximise zero-party and first-party data value

Centralise first-party, permission-based profile data in an indexed, dynamic database and enable bidirectional flows with other customer engagement solutions.

Key Features

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Identity management

  • Use registration as a service functionality with scalable, native screensets and customisable workflows for any business case around the globe
  •  Simplify authentication through support for more than 35 social networks
  • Protect customers with constant monitoring of digital identities and alerts about unusual account activities

Passwordless authentication and single sign-on

  • Implement risk-based, multifactor, biometric, and one-time password (mobile SMS) authentication
  • Enable single sign-on for all sites in your organisation to provide more seamless, secure access across touchpoints
  • Support identity federation standards using SAML and OpenID Connect protocols

Customer profile management

  • Capture and transform structured and unstructured data with a fully-indexed, dynamic schema
  • Map and transfer or synchronise profiles with third-party applications and services using a powerful extract, transform, and load solution
  • Benefit from more than 60 preconfigured technology integrations

Build a business case

Explore the next level of personalisation

Get key insights from executives on how to create personalised data-driven customer experiences in this Oxford Economics study.

Strengthen customer loyalty

Boost the lifetime value of your customers by understanding their needs and preferences and delivering a smooth experience.

Increase trust with a single view of the customer

See how Cambridge University offers engaging learning experiences by applying insights based on the data that customers provide.

What are analysts saying about SAP?

KuppingerCole names SAP a CIAM platform leader

Learn why SAP Customer Data Cloud was rated as a leader in the rapidly evolving category of customer identity and access management (CIAM).

Forrester: SAP is a leader in CIAM solutions

See why SAP is named a CIAM leader in the Forrester Wave™: Customer Identity and Access Management, Q4 2020 report.

Forrester: the Total Economic Impact™ of SAP solutions

See how a composite organisation achieves 269% ROI over 3 years with SAP e-commerce and customer data solutions.

Technical Information

This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any Web browser.

Access comprehensive product documentation

Browse our comprehensive library of online documentation, such as manuals and technical specifications.

Visit SAP Trust Center

Find the information you need on cloud performance, security, privacy, and compliance.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Support

Help keep your SAP solutions running at peak performance with IT experts and support services, including onboarding resources, long-term plans, embedded teams, remote technology support, and innovation strategies.

Community and events

Explore various enablement activities, network with other SAP customers in your region, and join webcasts to hear from our experts on technical and business topics, road maps, new releases, and more. 

Explore the product road map

SAP Customer Identity and Access Management for B2C road map

View our road map to explore your current options as well as planned innovations and future features and functions.

Questions? Get in touch!

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