Provide an efficient platform of customer service interaction
Service Management Portal, which is integrated with SAP Customer Experience, is a portal system that an enterprise opens for its service agents or major clients for online submission, assignment and feedback of service ticket information.
Overview
Improve Timeliness
Service requesters, directly through the service management portal, can self-create service requests online at any time without waiting for customer service staff to be availible, and can record and create work orders in a timely manner at the first sign of a problem.
Improve Accuracy of Service
According to the preset template, standardize the filling of complete ticket information, so as to accurately and effectively respond to the problem and facilitate subsequent judgment and processing, which improves the accuracy of service.
Make Interactions More Efficient
Through system integration, interaction of internal and external information is smoother and information tracking, aggregating and analyzing is faster and more efficient than before.
Details
Solution type
Extensions and Add-ons
Industry
Cross-Industry, High Tech
Compatibility
Works with
Features
Integrates with SAP Cloud ERP
Service Management Portal connects SAP Cloud ERP and user to achieve a rapid transfer of internal and external information, which improves interaction efficiency.
Self Apply
Service requesters can self submit service tickets online at any time directly through the service management portal, without waiting for customer service professional to be availible. Service tickets can be logged and created at the first sign of a problem.
Unlimited External Users
Service Management Portal Solution does not limit the number of external users and is suitable for large volume of service agents and major customers. Support for multiple users, reducing the need for offline methods such as emails and phone calls.
Plans and pricing
Standard Edition
Yearly payment, one-time setup fee
Include all functions
Unlimited users
Subscribed by annual recurring, yearly paid
One-time deployment cost covers a complete support required to implement rge solution
Incloudes all functions, and no user limit
- Minimum contract 1 year
Yearly payment, one-time setup fee
Include all functions
Unlimited users
Subscribed by annual recurring, yearly paid
One-time deployment cost covers a complete support required to implement rge solution
Incloudes all functions, and no user limit
