Retailers get accurate delivery dates, branded tracking, and proactive exception alerts
After checkout, the delivery experience often goes dark, driving "Where is my order?" (WISMO) contacts and failed deliveries. This solution connects to your commerce and order systems and tracks every parcel across 160+ carriers. Shoppers see reliable delivery dates at checkout plus branded tracking and proactive alerts, while your teams catch exceptions early to protect on-time-in-full (OTIF) delivery and loyalty.
Overview
Reduce delivery status inquiries and build loyalty with branded tracking
Give shoppers a branded page to track every order plus proactive alerts on delivery status, so they self-serve instead of contacting support. That means fewer where is my order inquiries, higher satisfaction, and stronger loyalty from purchase to delivery.
Increase cart conversion with reliable delivery dates at checkout
Show shoppers reliable, machine-learning delivery dates before they buy, so they check out with confidence. Clear expectations reduce cart abandonment from delivery uncertainty and lift conversion.
Protect on-time-in-full delivery by catching exceptions before customers notice
Surface delivery exceptions ahead of carrier-reported issues and route automated workflows to resolve them before they reach customers. That protects on-time-in-full (OTIF) performance, reduces retailer chargebacks, and cuts the cost of reactive service.
Details
Solution type
Extensions and Add-ons
Industry
Retail, Cross-Industry
Compatibility
Works with
Features
Deliver branded post-purchase tracking across carriers with Consumer Visibility
Consumer Visibility gives customers a branded order tracking experience with real-time shipment status, predictive delivery data, and proactive exception alerts across every carrier. It integrates with your commerce and customer-service systems to cut where is my order contacts.
Show machine-learning delivery dates at checkout, more accurate than carriers
Predictive Delivery Dates use machine learning to surface delivery windows at checkout and on product detail pages, more accurate than carrier estimates. They display in your SAP Commerce Cloud storefront through the Last Mile Connect API, with two models to balance conversion and accuracy.
Integrate carrier intelligence through the Last Mile Connect API
Last Mile Connect is the REST API layer that exchanges order and shipment data with your commerce and order systems, then delivers normalized, enriched, predictive delivery data into downstream systems such as CRM, OMS, service, and BI. It is trained on billions of shipment events.
