Prepare for a disaster and have SAP experts ready to troubleshoot
Simulate a disaster event for your SAP Commerce Cloud solution and have SAP experts assist you with ensuring your business will be ready.
Service overview
Reduce system downtime after an emergency
Learn how SAP Commerce Cloud addresses disaster events. Work with SAP experts to simulate both failover and recovery events to test critical systems remain online during a disaster. Design resiliency into your disaster recovery plans.
Proactively detect potential issues
Collaborate with SAP experts to help identify issues with your business continuity plan during simulated failover and recovery events. With this CX service, you receive recommendations on recovering your essential operations as quickly as possible after switching between primary and secondary regions.
Meet compliance standards for disaster recovery validation
Ensure that industry or compliance standards are met for disaster recovery testing. Receive documented evidence of the disaster recovery tests. As hardware and software change over time, ensure you're periodically testing and validating your disaster recovery plans.
Details
Solution type
Professional Services
Compatibility
Works with
SAP Commerce Cloud
Pricing and service scope
Choose a base plan
Disaster recovery validation service for SAP Commerce Cloud
- The service includes the following:
- Review the disaster recovery capabilities of SAP Commerce Cloud
- Review the disaster recovery process, including responsibilities of SAP and the Customer
- Simulate a disaster event by executing a failover of the test system to a secondary data center
- Assist with issue resolution for up to 4 continuous business days for issues that occur related to failover of the test system, such as broken integration points or missing media.
- Rollback test system to primary data center
- Assist with issue resolution for up to 1 continuous business day for any issues that occur with rollback of the test system, such as broken integration points or missing media.
- Document evidence of the execution of both disaster recovery failover and rollback, including recommendations of fixes to prevent issues in the event of a disaster event
- Scope Document
- Contract duration available upon request
- The service includes the following:
- Review the disaster recovery capabilities of SAP Commerce Cloud
- Review the disaster recovery process, including responsibilities of SAP and the Customer
- Simulate a disaster event by executing a failover of the test system to a secondary data center
- Assist with issue resolution for up to 4 continuous business days for issues that occur related to failover of the test system, such as broken integration points or missing media.
- Rollback test system to primary data center
- Assist with issue resolution for up to 1 continuous business day for any issues that occur with rollback of the test system, such as broken integration points or missing media.
- Document evidence of the execution of both disaster recovery failover and rollback, including recommendations of fixes to prevent issues in the event of a disaster event
- Scope Document
Resources
The SAP Experience
Scope Document
Disaster recovery validation service for SAP Commerce Cloud One-pager
Frequently asked questions
Can the scope of this service be customized for a special request?
If you’re purchasing through the SAP Store, the service scope is fixed and cannot be modified. If you want to make a custom request, contact your SAP Sales representative to have the service specifically scoped and estimated.
Are any discounts available in the SAP Store?
No, discounts are not available for services purchased through the SAP Store. All prices listed are fixed and already reflect the best possible pricing.
What is the delivery process for services that I purchase through the SAP Store?
After purchasing a service via the SAP Store, the delivery process is:
- Confirmation: You’ll receive a confirmation email detailing your purchase and any next steps.
- Coordination: An SAP representative will reach out to schedule the delivery and ensure that you understand all prerequisites and requirements.
- Execution: The service will be delivered according to the scope and terms specified in your purchase.
- Completion: When the service is completed, you’ll receive a summary report and any relevant documentation or follow-up instructions.
Throughout the delivery process, SAP support is available to answer any questions or address concerns you may have.
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