Role specific prompts utilizing CX data to generate discovery questions etc.

Name: SAP CX AI Toolkit, Standard Tools
Brand: SAP SE

The AI tools in the SAP CX AI Toolkit offer several simple, role-specific workflows, to unite the CRM and email data silos. They also address specific use cases that leverage Generative AI Tools to save you hours of time, making sales, service, and commerce roles more effective.

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Overview

Intelligent Data Decisions

Help your teams make more intelligent decisions with enterprise data combined with operational data

Task Automation in Context

Automate routine tasks from right where your teams work using a stand-alone app or Joule

Proactive Enterprise Insights

Understand customers and answer their questions faster with proactive insights and answers derived from enterprise data

Staff Productivity & Pipeline Boost

30% increase in staff productivity

Win Rate Increase

1% increase in win rate

Conversion Rate Increase

1.5% increase conversion rate

First Call Resolution Increase

10% increase in first call resolution rate

Campaign Effectiveness

Higher marketing campaign effectiveness

Details

Solution type

AI Feature

Plans and pricing

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Details:
- AI Units are currently required to use this AI offering in the underlying Cloud Service. Click here to learn more about AI Units.
This AI offering can only be bought as part of the package Joule Premium for Customer Experience and is not available separately. This package is available through purchase of AI units.

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