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Key Benefits

Key Capabilities

Transform customer and employee experiences with an end-to-end bot-building platform and a powerful digital assistant for the enterprise.

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End-to-end bot-building platform

Leverage our bot-building platform to train, build, connect, and monitor intelligent chatbots.

  • Analyse text inputs in any language with our world-class natural language processing (NLP) technology
  • Build adaptable conversational flows and skills through our powerful bot builder
  • Connect chatbots to any SAP solution, external communication channel, or back-end system
  • Understand how customers and employees talk to your chatbot and improve the user experience based on usage and training data

Enterprise digital assistant

Enhance the user experience of your employees with a unique conversational interface for the enterprise.

  • Complete all your enterprise tasks with a conversational interface that uses voice or text
  • Manage and access all your AI chatbots on different channels and SAP applications from a unified interface
  • Humanise conversational experiences across SAP and non-SAP applications

See how customers are succeeding with SAP

Build a business case

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Redefining the customer experience with Conversational AI

Learn how chatbots benefit your customers and discover the use cases that produce the fastest ROI.

Technical Information

This service is deployed in the cloud and is available as software as a service (SaaS), so you can access it from any Web browser or mobile device.

Pricing and Packaging

Deployed in the cloud, SAP Conversational AI is available as software as a service (SaaS) through a monthly subscription, based on the number of unique chats.

Jump-start your SAP solution implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

See additional products

SAP Conversational AI works smoothly with our machine learning solutions, enabling you to create multiple bot workflows and self-learning bots.

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