BE READY for AI built for business.
Business AI from SAP
- Relevant
Make agile decisions, unlock valuable insights, and automate tasks with AI designed with your business context in mind.
- Reliable
Use AI that is trained on your industry and company data, driven by SAP process expertise, and accessible in the solutions you use daily. - Responsible
Run responsible AI built on leading ethics and data privacy standards while maintaining full governance and lifecycle management across your entire organisation.
Explore AI across your business
See how you can benefit from SAP Business AI built into your core business processes — connecting finance, supply chain, procurement, sales, marketing, human resources, and IT.
Finance with AI
Increase performance across a range of financial activities from payments, expense management, and financial close to invoice management, auditing, forecasting, and more.
Supply chain with AI
Create a risk-resilient and sustainable supply chain with built-in AI that is connected and contextualized.
Procurement with AI
Transform procurement into a proactive, data-informed, and agile operation with AI-driven automations, recommendations, and guidance.
Human resources with AI
Tap the power of AI to cultivate a dynamic, inclusive, and future-ready workforce that is connected, data-driven, and employee-centric.
Sales and marketing with AI
Personalise the entire customer journey with AI-based recommendations, strengthen sales pipelines with intelligent lead scoring, and turn prospects into lifelong customers.
Information Technology with AI
Empower IT to extend your SAP solutions with AI capabilities, and drive faster, better decision-making throughout the organisation.
Industry AI
Put the power of trusted AI and machine learning to work in your industry to manage complexity, overcome challenges, and modernise your business.
Reduce days sales outstanding with intelligent invoice matching
Simplify error resolution with intelligent guidance.
Guard against fraud with AI-assisted anomaly detection
Automate communication-heavy business processes.
Predict customer demand and rapidly adjust to change
Improve QA with AI-enabled visual inspection and anomaly detection
Mitigate risk with preventive maintenance guidance
Increase production efficiency with intelligent auto-dispatching.
Simplify buying while staying compliant with on-screen recommendations
Streamline data extraction, minimise errors, and reduce manual effort
Receive data-driven, prescriptive guidance at critical decision points
Create sourcing projects and events intuitively based on past successes
Grow your employees’ skills and careers with personalised recommendations
Optimise workforce planning with intelligent staffing analysis
Identify highly qualified talent and match them to opportunities
Enhance the employee experience with a digital assistant
Hyper-personalise product recommendations across marketing channels
Predict customer behaviour and minimise customer churn
Increase deal size with up-sell and pricing recommendations
Guide your salesforce to the opportunities with the highest close potential
Build AI into your SAP applications with a library of pretrained models
Manage the AI model lifecycle in one central place
Deploy and run AI models at scale without compromising data privacy
Explore relationships in your data set and predict future events
Automate and optimise complex industry processes
Stay ahead of the competition with predictive, data-driven practices
Disrupt disruption by enabling industry convergence
Maximise profits with AI-powered forecasting
Meet Joule the AI copilot
Ask for help, insights and so much more
Joule, a generative AI assistant, revolutionises how you interact with SAP business systems, making every touchpoint count and every task simpler.
See how customers succeed using AI
Frequently Asked Questions
FAQs
Artificial intelligence (AI) is a system that is able to perceive its environment and take actions to maximise the chance of successfully achieving its goals as well as interpret and analyse data in such a way that it learns and adapts as it goes.
Generative AI is a form of artificial intelligence that can produce text, images, and varied content based on the data it is trained on.
The lead-to-cash process covers all activities related to marketing and selling products and services, managing and fulfilling sales orders, providing after-sales services, and, finally, invoicing customers, managing accounts receivable, and collecting payment. It also covers the management of customers and channels as foundational elements of the process.
The process varies mainly based on the type of customer (such as B2B versus B2C), the channels through which the products and services are being offered (such as direct sales, digital commerce, and physical stores), and the type of products and services that are sold (such as simple, tangible products, configurable products, engineered products, intangible products, one-time or recurring services, complex solutions, or projects).
The design to operate (D2O) process includes the entire lifecycle of products in an end-to-end, connected, and interoperable supply chain process from how a product is designed, planned, manufactured, delivered, to how it operates and is maintained.
The planning stage of the process involves defining supply chain, manufacturing and service-fulfilment strategies; planning demand, inventory, and supply; aligning plans through sales and operations planning; and finally, managing supply chain performance. The planning process culminates in the initiation of operational procurement.
The production stage of the process includes production planning, production operations, quality management, and production performance management – for both tangible and intangible goods.
The delivery-and-fulfilment stage of the process differs for tangible goods versus services. For tangible goods, it covers inbound or outbound deliveries in any context as well as order promising, warehouse and inventory management, dock and yard logistics, transportation management, and logistics performance management. For services, it involves service planning and scheduling, service execution and delivery, and service performance management.
The process concludes with enabling and foundational activities, such as data management, collaboration, identifying and tracking material, and sustainable manufacturing operations.
The source-to-pay (S2P) process includes all activities associated with managing the comprehensive sourcing and procurement of goods and services. It starts with procurement planning and managing spend, followed by sourcing and supplier selection, negotiating and managing supplier contracts, and preparing and executing operational procurement. The next steps are goods receipt, initiating potential returns and claims, processing supplier invoices and accounts payable, including final payment to the supplier, and managing supplier data.
The source-to-pay process varies mainly based on the type of product or service being purchased. Variations of S2P cover, for example, procurement of indirect and direct products, services, and solutions (such as a combination of products and services), as well as field service materials.
The recruit-to-retire (R2R) includes all activities associated with hiring the internal and external workforce and managing their lifecycle in the organisation. It involves strategizing and planning human resource requirements, identifying and onboarding new talent, developing talent to enable growth, and retaining talent through appropriate reward-and-recognition strategies, as well as managing all recurring and administrative tasks throughout the workforce lifecycle. The latter includes the management of workforce-related data and lifecycle events such as promotions, relocations, or final offboarding, managing travel and expenses, and periodic payroll and expense payments.
The R2R process will vary depending on whether internal employees or the external workforce is being managed. The entire travel-to-reimburse process is embedded within R2R as well.