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Future Cities

Bring together quality of life and economic prosperity to help your city reach its greatest potential.

In a crisis, people come first

City government and ecosystem providers need tools to adapt and be resilient. Learn how SAP can help your employees and customers get resources to respond quickly and work toward recovery.

Accurate, real-time insights will help cities improve the citizen experience

SAP empowers smart cities of the future to solve tough challenges fast and optimise livability and prosperity by enabling digital transformation and providing accurate insights from the IoT and AI.

See how customers are succeeding with SAP

SAP Road Map for Future Cities

SAP continually evolves our solutions to help cities improve quality of life and economic growth. With our solutions, you can seamlessly integrate end-to-end processes, add real-world awareness, and make intelligent data-driven decisions. 

Current release highlights

  • Embedded machine learning to optimise ticket and case intelligence and agent productivity
  • Automation of intelligent receivable matching for manually intensive financial processes
  • Integration of the Internet of Things in the cloud with SAP Cloud Platform
  • Geospatial enablement framework that streamlines processing of spatial and operational data

Upcoming innovations

  • Ability to combine experience data with operational data to improve service delivery
  • Improvements to SAP Asset intelligence Network
  • Improved city dashboard data for mobility, health, education, and infrastructure
  • Secure ID management as a basis for citizen identification based on SAP Cloud Platform

Future plans

  • Apply blockchain capabilities to secure citizen services and reduce fraud
  • Enhance the asset intelligence network
  • Deliver intelligent citizen services with improved capabilities for virtual agent assistance
  • Combine machine learning for traffic surveillance with intelligent transport management 

Get the facts

57 %

lower audit cost for organisations that have a higher ability to load and analyse data in real time.

SAP Performance Benchmarking

15 %

lower procurement cost as a percentage of total spend for organisations that use an integrated platform for procurement.

SAP Performance Benchmarking

49 %

lower customer service e-mail response time for organisations where agents can access a common repository of solutions and FAQs.

SAP Performance Benchmarking

Solve your specific future city business needs

Create intelligent, citizen-centric communities

Discover how cities of the future will bring together both livability and prosperity by focusing on four key strategic priorities fueled by intelligent technologies.

Find future cities software tailored to your needs


Stay competitive in the new digital reality by leveraging cutting-edge technologies for smart cities, simplifying long-term planning, and streamlining decision-making processes for urban planning and urban design – with help from our enterprise resource planning suite.

How is SAP leading digital transformation?

Realise your potential with the Intelligent Enterprise

Embrace next-generation technologies by becoming an intelligent enterprise with industry expertise from SAP. As your trusted innovation partner, SAP can help you launch a digital platform, so you can chart your future without bounds.

Get the latest news and trends from experts

Michael Rander and Stephanie Overby

Gathering data insights that help cities grow

Discover how a technology platform can help cities collaborate with citizens to gain important data on their lived experiences and solve their problems.

Vriddhi Shetty
Advanced Analytics & Data Science Specialist

Cleaning cities with intelligent waste management

Learn how IoT-enabled intelligent waste bins provide key insights that inform trash pickup times so waste management can work more efficiently and effectively.

Communities and Events

SAP for Public Sector Community

Help our ecosystem enable governments to provide, protect, and prosper by exchanging information on SAP solutions for future cities. See how your public sector organisation can transform everything from finance and analytics to public security and constituent service.

Manage your smart city of the future enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.


Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.


Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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