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Professional Services

Meet client needs and generate revenue by blending data and processes and managing workers in the cloud.
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Firms are rethinking business models to drive growth and engage the best talent

SAP enables firms to drive new growth, deliver digital services, engage the best talent, and become intelligent enterprises through our deep industry process expertise, next-gen best practices, and integration across the industry value chain.

Commerce Personalisation

Deliver relevant and impactful commerce experiences with real-time personalisation.

Products

SAP Commerce Cloud, Context-Driven Services

Consent-Based Marketing

Deliver the experiences that customers expect by recognising them during engagements and ensuring consent-based marketing practices.

Products

SAP Cloud for Customer

SAP Marketing Cloud

Omnichannel Commerce Management

Drive your business and win with an industry-leading omnichannel commerce platform.

Products

SAP Commerce Cloud

Optimised Marketing

Gain visibility and control of the entire closed-loop marketing process. Make data-driven decisions to increase the marketing ROI.

Products

SAP Marketing Cloud

SAP Sales Cloud

Sales Force Automation

Enable your sales teams to act faster and sell more effectively with sales force automation.

Products

SAP CPQ

SAP Intelligent Sales Execution

Sales Performance Management

Turn strategy into action with solid sales performance management to boost revenue and exceed quotas.

Products

SAP Commissions

SAP Sales Cloud

Single Customer View

Gain insight from a single view of your customers and deliver personalised experiences across the entire customer journey.

Products

SAP Customer Data Cloud

SAP Marketing Cloud

Digital Services Monetization

Meet the needs of the outcome focused consumer with an agile billing solution designed to monetize any consumption model.

Products

SAP Entitlement Management

SAP Subscription Billing

Billing and Revenue Innovation Management

Monetize digital transformation through high-volume, subscription billing and revenue management.

Products

SAP Billing and Revenue Innovation Management

SAP S/4HANA

Service-Centric Billing and Accounting

Accurate and timely billing solutions built around projects and services.

Products

SAP S/4HANA

Customer Project Management

Integrated processes for selling and delivering projects and engagements to customers.Deliver results efficiently to satisfy expectations of your clients.

Products

SAP S/4HANA

Travel-to-Reimburse

Engage in travel and expense management to simplify billing, enhance the employee experience, and increase control of margin and compliance.

Products

Concur Travel

Concur Expense

Field Service Management

Support customer and field service from every angle with optimised workforce scheduling and mobile apps

Products

SAP Service Ticket Intelligence

SAP Field Service Management

Customer Experience Management

Manage your customers' experience across the entire engagement cycle.

Products

SAP Qualtrics Digital CX

Core Human Resources and Service Delivery

Simplify core HR and service delivery processes to deliver efficiency,help ensure global compliance, and improve everyday work life.

Products

SAP SuccessFactors Employee Central

SAP SuccessFactors Employee Central Service Center

External Workforce & Services Management

Streamline how you find, engage, and manage a growing external workforce – both contract or contingent labour and services providers.

Products

SAP Fieldglass Contingent Workforce Management

SAP Fieldglass Services Procurement

Payroll and Time and Attendance Management

Optimise payroll and time and attendance management processes to ensure workforce is paid accurately and on-time.

Products

SAP SuccessFactors Employee Central Payroll

 

Talent Acquisition

Secure the world’s best talent by using embedded engagement and automation throughout the hiring process.

Products

SAP SuccessFactors Recruiting Management

SAP SuccessFactors Onboarding

Talent Management and Learning

Simplify talent management to engage, develop, and retain the right talent.

Products

SAP SuccessFactors Learning

SAP SuccessFactors Performance and Goals

Workforce Planning and Analytics

Improve your ability to lead your workforce, accelerate change, and drive results with powerful, personalised people analytics.

Products

SAP Analytics Cloud

SAP SuccessFactors Workforce Analytics

Employee Experience Management

Manage your employees' experience across all phases of engagement.

Products

SAP Qualtrics Core XM

Record-to-Report

Gain greater financial insight and control through a faster, compliant financial close with less cost and effort.

Products

SAP S/4HANA

Invoice-to-Pay

Automated and integrated payables management processes.

Products

SAP S/4HANA

Treasury Management

Greater insight and control over complex processes for managing cash, liquidity, and risk.

Products

SAP S/4HANA

Financial Planning and Analysis

Management of financial performance to control costs and execute organisational strategies.

Products

SAP S/4HANA

Real Estate Management

Remove operational barriers across the full real-estate management lifecycle.

Products

SAP Cloud for Real Estate

Travel-to-Reimburse

Engage in travel and expense management to simplify billing, enhance the employee experience, and increase control of margin and compliance.

Products

Concur Travel

Concur Expense

Invoice-to-Cash

Automated, integrated, and collaborative receivable management processes.

Products

SAP S/4HANA

Governance, Risk, and Compliance

Reap the rewards of effective enterprise, risk, and compliance management with improved transparency and less effort and expense.

Products

SAP S/4HANA

Introducing industry cloud solutions

See how industry cloud solutions from SAP can help you run better.

Learn more

See how customers succeed with SAP

Unlock new business value

Become an interconnected business

Discover how connecting the dots across your midsize professional services firm can help you succeed in the new economy.

Embrace the Intelligent Enterprise

Read how professional services companies that adopt technical, cultural, and organisational change can provide innovative, value-added services for customers.

Achieve value with intelligent ERP

Learn how SAP S/4HANA provides professional services firms with a proven framework for adopting industry best practices, while attaining operational excellence.

What are the leading analysts saying about SAP?

Driving everything as a service in Professional Services

The traditional business model of ‘time and materials’ has given way to bundled, Everything-as-a-Service (XaaS) offerings in the professional services industry. Read about the impact to the industry in this Futurum report.

Uncover keys to success from industry experts

Learn how you can overcome some of your greatest challenges today and in the future by becoming an interconnected company that can collaborate across functions and make better, data-driven decisions.

Industry innovation solutions tailored to your needs

Augment your service delivery capabilities with vertical solutions for engagement management and enable digital service delivery and business model innovation with flexible billing solutions​.

Engagement Delivery Excellence Business Model Innovation for Services
Augment your service delivery capabilities with vertical solutions for resource management, project pricing and estimating, time-tracking, pipeline insights, and more.
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SAP Entitlement Management

Streamline and automate entitlement processes and dynamic authorisation management to support intelligent business scenarios with the SAP Entitlement Management solution.

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SAP S/4HANA Cloud for projects

Enable fast and transparent staffing of ongoing resource requests by using the SAP S/4HANA Cloud for projects solution to track and improve your use of resources, while providing them with easy access to their assignment details.

Integrated Project Pricing & Estimating

Respond to each RFx faster and more accurately by using industry best practices and combining data science and end-to-end integration with SAP S/4HANA with the Integrated Project Pricing & Estimating (iPE) app.

SAP Subscription Billing

Create and monetize new offers quickly and effectively by simplifying and automating billing and ordering processes with the SAP Subscription Billing solution.

Time Tracking for Service Organisations

Ensure global governance and reduce revenue leakage by capturing, validating, and transforming project time data in a modern user experience across desktop and mobile devices.

Drive non-linear growth by transforming your business models to sell, deliver and bill business solutions as combinations of usage or subscription services, projects and products.
SAP S/4HANA Cloud for projects

Enable fast and transparent staffing of ongoing resource requests by using the SAP S/4HANA Cloud for projects solution to track and improve your use of resources, while providing them with easy access to their assignment details.

SAP S/4HANA Cloud for Enterprise Management

SAP S/4HANA is a future-ready enterprise resource planning (ERP) system with built-in intelligent technologies, including AI, machine learning, and advanced analytics. ​

SAP Subscription Billing

Create and monetize new offers quickly and effectively by simplifying and automating billing and ordering processes with the SAP Subscription Billing solution.

SAP Entitlement Management

Simplify entitlement management to deliver a better customer experience. Meet the needs of increasingly savvy consumers by creating innovative business models and solution bundles with ease. 

SAP Integration Suite​

SAP Integration Suite offers capabilities and services that connect applications, processes, people, and devices. As the integration layer of SAP’s Business Technology Platform, it simplifies integration and harmonises processes.

SAP Cloud Identity Access Governance

Streamline identity and access management (IAM) in complex on-premise and cloud environments.​

SAP Road Map for Professional Services

See how our recent innovations expand support for project services to improve margin tracking, real-time revenue recognition, order-to-cash processes, procure to pay for better margin tracking, and revenue management. 

Current release highlights

  • Fast and accurate quotes for complex solutions with configure, price, and quote
  • Enhanced staffing of resources to demands driven by machine learning capabilities
  • Candidate relationship lifecycle management with SAP SuccessFactors solutions 
  • Automated and intelligent finance operations with SAP S/4HANA Cloud 

Upcoming innovations

  • Single view of all products and services ordered by a customer with business solution contract management
  • Top-down quota planning and headcount optimisation
  • Enhanced intelligent selling scenarios and high-volume and mass hiring of candidate scenarios 
  • Real-time, unified reporting across the HCM suite

Future plans

  • Integrate the sales engagement portfolio, from prospecting to closing deals to driving success
  • Enable end-to-end engagement management scenarios, including lead to cash with configure, price, and quote 
  • Unify employee and talent management processes for the entire workforce driven by AI and machine learning

Get the facts

71

%

of professional services companies consider it important to offer outcome- and consumption-based contracts in a scalable fashion.

SAP Performance Benchmarking

95

%

faster quote-to-order process when quotes are configured by configure, price, and quote software.

SAP Performance Benchmarking

89

%

of the professional services providers in the Forbes Global 2000 are SAP customers.

SAP Performance Benchmarking

SAP Services and Support

We're working together to continually drive the successful business outcomes and value that matter most to you.

Our services and support portfolio is designed as an end-to-end, holistic experience that can help you transform your organisation, transition to the cloud, and continuously improve your business. Working together to get you there, and drawing on decades of customer experience and guidance, is the fastest way to see the full value of your SAP investment. 

Communities and Events

SAP for Professional Services Community

Learn and interact with other professional services stakeholders through blogs, discussions, and other resources. Find out how our community of experts and customers can help you run simpler.

SAP Industries Live – Professional Services

Join our 60-minute virtual event to explore the latest technology trends and innovations in the global professional services industry. 

Manage your business enterprise-wide

Explore our comprehensive solutions for all business processes across all industries to find the solutions you need to build a connected business.

Human Resources

Simplify HR processes and engage your workforce to drive better business results, empower your workforce, and develop your talent.

Finance

Bring together financial processes with automated, real-time analytics, and translate them into forward-looking business insight across the entire organisation.

Analytics

Take advantage of in-depth data analysis, predictions, and processing of complex events, and combine data from a variety of sources into one, integrated platform.

Database and Data Management

Leverage business applications that use the latest technology advancements – including the SAP HANA platform, cloud, mobile, and more.

Application Development and Integration

Deploy high-velocity, intelligent edge applications using business and technology services.

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