SAP Cloud for Customer System supported by infrastructure managed by SAP Converged Cloud is an SAP Customer Relationship Management (CRM) Software-as-a-Service offering, powered by SAP HANA. It is a set of solutions for sales and service teams. All solutions are pre-integrated with SAP Business Suite and the solutions are supported on a wide range of browsers and mobile devices. 

SAP Cloud for Customer System supported by infrastructure managed by SAP Converged Cloud is a multi-tenant cloud offering that bridge sales, customer service and social CRM together. 

In Q3 2020, the SAP Board approved the migration to SAP’s Next-Generation Cloud Delivery model, with the goal of modernizing SAP’s cloud delivery infrastructure, transitioning the majority of the cloud solutions to run on the Amazon Web Services (AWS), Microsoft Azure, Google Cloud Platform, or Alibaba Cloud, as well as SAP Cloud infrastructure solution (4+1) and retiring and shutting down the legacy infrastructure platforms by the end of 2022. 

The SOC 2 reports fulfill various information and assurance needs of customers and aim to place trust in SAP’s service organization systems, processes, and controls.  These reports are intended to meet the needs of a broad range of users that need detailed information and assurance about the controls at a service organization relevant to security, availability, and processing integrity of the systems that are used to process users’ data and the confidentiality and privacy of the information processed by these systems.  Additionally, they can play an important role in the oversight of the organization, vendor management programs, and regulatory oversight.  SOC 2 Type 1 covers management’s description of a service organization’s system and the suitability of the design of controls at a specific point in time, whereas a SOC 2 Type 2 also includes the operating effectiveness of controls for a dedicated period of time.

SAP Cloud for Customer on SAP Converged Cloud has regularly prepared SOC 1 Type 2 audit reports by an independent 3rd party accountant. This version of the report covers the audit period 1. October 2022 to 31. March 2023, in the data center locations Frankfurt (Germany), Riyadh (Saudi Arabia), Dubai (UAE), and Shanghai (China), and the trust principles Security, Availability, and Confidentiality.

The use of these reports is restricted. A copy of this report is available for all SAP customers and prospects with non-disclosure agreement in place.