AUTONOMOUS CX
Shopping Assistant
Turn shopper intent into transactions by personalising discovery, promotions, and the purchasing experience to drive revenue.
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Overview
The Shopping Assistant actively reshapes site content and layouts while engaging shoppers through chat, voice, and text in real time to turn intent into transactions. By unifying behavioural signals, inventory awareness, and promotional intelligence, it accelerates conversion and drives revenue across the buying journey.
Tasks this assistant can help with:
- Detecting and scoring shopper intent signals
- Personalising site content and layout in real time
- Selecting and applying promotions dynamically
- Personalising and optimising the checkout experience
- Monitoring and executing conditional purchases
Example use cases for this assistant:
- Increasing conversion from discovery through to checkout
- Reducing basket and checkout abandonment
- Capturing demand with personalised promotions
- Monetising high-intent shopper sessions
- Automating purchases for price-conscious shoppers
Benefits
Convert intent into transactions
Turn shopper signals into timely actions across discovery, promotions, and purchase to transform interest into completed transactions.
Personalise every touchpoint
Continuously adapt site content, layouts, offers, and interactions so every shopper sees what is most relevant to them at that moment.
Maximise revenue capture
Increase close rates with personalised promotions through checkout and automated purchasing that converts ready‑to‑buy demand.
Agents used by this assistant
Use the Shopping Assistant to orchestrate specialised AI agents, including Joule Agents that apply SAP’s process expertise or custom agents you create.
Site Personalisation Agent
Tailors site content and layouts in real time using shopper behaviour, context, and intent signals.
Promotions Personalisation Agent
Optimises promotions dynamically based on inventory, demand, and shopper intent.
Conditional Purchasing Agent
Monitors shopper-defined price and timing conditions and automatically completes purchases when the criteria are met.
Explore more commerce assistants
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Merchandising Assistant
Evaluate and optimise product content at scale to improve discovery and reveal unmet demand.
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Order Management Assistant
Deliver consistent customer experiences with scalable, end-to-end order management.
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Advance your commerce strategy
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Explore Autonomous CX
See how integrated AI across your Commerce drives business value and operational excellence—with Joule at the centre.