AUTONOMOUS SUPPLY CHAIN MANAGEMENT
Asset & Service Assistant
Use AI to respond more quickly to alerts, improve efficiency, and increase uptime.
default
{}
default
{}
primary
default
{}
secondary
Overview
The Asset & Service Assistant orchestrates agentic workflows using rich, contextual information to advance autonomous asset management. With role-based assistants for reliability engineers, maintenance planners, schedulers, dispatchers, and technicians, it transforms asset signals and requests from multiple sources into prioritised work packages, coordinates required maintenance needs across business networks, and optimises schedules and execution.
Tasks this assistant can help with:
- Detecting anomalies and autonomously generating intelligent work assignments
- Optimising maintenance and service schedules
- Providing technicians with job briefings, AI-generated work instructions, equipment diagnostics, and post-job summaries
Example use cases for this assistant:
- Early detection of critical conditions and recommended prescriptive actions that enable faster response and reduced downtime
- Conversion of signals and requests into ready-to-execute work with recommendations for improved schedule quality and workforce utilisation
- Guided workflows that enable consistent collaboration between reliability engineers, technicians, planners, and AI assistants across teams and sites
Benefits
Autonomous asset management
Convert signals and requests into prioritised work packages and help maintenance teams shift from manual administration to exception‑based work.
Maximised workforce productivity
Use automated intelligent scheduling to boost technician productivity through AI‑driven insights, diagnostics, and voice‑enabled execution.
Closed-loop asset management
Synchronise finance, supply, and execution in real time while using actual work outcomes to improve maintenance strategies, health scores, and risk-based prioritisation.
Agents used by this assistant
Use the Asset & Service Assistant to orchestrate specialised AI agents, including Joule Agents that apply SAP’s process expertise or custom agents you create.
Asset Performance Alert Processing Agent
Assesses alerts with final recommendations on how to proceed.
Maintenance Request Initiation Agent
Automatically generates notifications, prioritises issues, and initiates work with asset and operational context.
Maintenance and Service Dispatch Agent
Retrieves activities and technicians according to optimisation criteria and schedule, and summarises completed work.
Technician Briefing Officer
Summarises maintenance jobs for technicians using external source material such as manuals and weather data.
Maintenance Planning Alignment Agent
Orchestrates cross-system maintenance planning and automates data exchange with contractors.
Explore more supply chain assistants
default
{}
Product Design Assistant
Move products from concept to production more quickly by coordinating agents that automate design tasks and improve decision quality.
default
{}
link
default
{}
link
default
{}
Manufacturing Assistant
Enhance production performance by coordinating agents that optimise decisions, execution, and continuous operations.
default
{}
link
default
{}
link
default
{}
Logistics Assistant
Keeps goods moving with agents that coordinate transport, warehousing, and fulfilment in real time.
default
{}
link
default
{}
link
Advance your manufacturing
Request a demo
Find out more and take a closer look at how intelligent systems can carry out work across your organisation.
Explore Autonomous Supply Chain Management
See how integrated AI across your supply chain drives business value and operational excellence—with Joule at the centre.