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Gain a 360º view of your customers to increase loyalty and grow a competitive advantage

Empower your organisation with a 360-degree view of your customers and prospects

With the proliferation of digital touchpoints, customer information comes in different formats and  multiple applications. Connecting and making sense of all this information can be daunting. Growing privacy concerns add more complexity, keeping a 360-degree view of the customer out of reach for many organisations.

Unlock Omni-channel customer experience

Insight into all aspects of customer interaction with your business can help you deliver high-quality experiences that stand out from the competition. Empower your organisation with a 360-degree view of your customers and prospects to better understand, anticipate, and respond to their evolving needs. 

  • Gain a competitive advantage with a differentiated customer experience 
  • Obtain a single view of your customers and prospects to analyse their needs  
  • Deliver better experiences by understanding and responding to customer sentiment 

Why SAP?

Below are suggested solutions from SAP that will help you gain a 360 view of your customers.

SAP Integration Suite

  • Integration solutions allow you to quickly identify, connect, and harmonise processes and data so you can understand the customer journey and enhance experiences at each interaction point. 
  • Take advantage of powerful data integration capabilities to connect back-office data to the front office. 

API Business Hub

  • Easily expose, consume, and manage APIs to connect disparate systems and applications. 

SAP Customer Data

  • Unify customer data from all sources to build customer profiles for omnichannel engagement
  • Respect your customers’ privacy by honoring the purpose of their data
  • Activate rich customer insights and orchestrate them to the right engagement systems to deliver a hyper-personalised experience

See how our customers are succeeding with SAP

centralised customer data platform across the enterprise 

Increased 

customer loyalty with a unified omnichannel experience for customers 

 

months

to get up and running on the new SAP system and implement the new customer loyalty program

Delivering the Retail Experience of the Future was the goal for Elkjop Nordic and they succeeded by leveraging SAP’s CRM and integration solutions.

  • 500 legacy applications and interfaces updated
  • 1 centralised customer data platform across the enterprise
  • Improved customer sentiment with an improved omnichannel buying experience

Discover how ALJ Motors developed a digital customer experience consolidating customer data and sentiment information from across multiple touchpoints.

  • 2.3M – new B2C customers
  • 3000 – service orders per day
  • $2.6 – increase in annual revenue  

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