Elevate your Employee Support Experience with Veritas Prime Contact Center
The Veritas Prime Contact Center leverages SAP Employee Central Service Center and our proprietary support integrations to allow for a seamless HR support experience for your employees. To submit support requests, employees can leverage chat, email, ticket creation, or call a dedicated support line.
Overview
Provide your Employees with Exceptional Customer Service
We understand each employee’s question and circumstance differs, so we approach each request promptly, thoroughly, and with compassion. Our Contact Center agents are well-versed in what makes your employment model unique, allowing for detailed and efficient support to your employees, putting them at ease.
Leverage Multiple Channels to Reach Our Support Team
Our Contact Center allows your employees to interact with a real, personable support agent through various channels, such as phone, email, tickets, and real-time chat. This flexibility ensures that you can choose the communication method most convenient for you.
Quickly and Efficiently Address Employee Inquiries
Through our multichannel support model, employees can leverage the contact means that makes the most sense for them. Our Contact Center is headquartered in the United States and does currently operate with hours that align with time zones across the continental U.S.
Details
Solution type
APIs and Technical Components
Industry
Cross-Industry
Features
Access Veritas Prime Contact Center directly from SuccessFactors
Submitting a support request is effortless for employees, enhancing accessibility and user experience. Seamlessly access the support portal through intuitive entry points, whether it's the support icon on the navigation bar or a dedicated tile conveniently located on the employee profile.
Multi-Channel Support
Employees enjoy unparalleled support with multiple channels at their fingertips. Employees can reach our dedicated support team effortlessly via email, ticket submission, chat, or phone call.
Unlock the Power of Insights
Harness the wealth of data generated from employee interactions and empower your team with actionable insights. Through this data dashboard, your team gains the autonomy to drive meaningful change and elevate employee satisfaction.
Plans and pricing
Standard Edition
Fully integrated Contact Center solution with Employee Central Service Center
Seamless Employee Self-Service feature for support inquiries
Custom Service and Incident Support Categories
The price noted can vary by client. Please contact the publisher for more details around implementation and recurring costs.
Includes 1 User
- Minimum contract 3 years
Fully integrated Contact Center solution with Employee Central Service Center
Seamless Employee Self-Service feature for support inquiries
Custom Service and Incident Support Categories
The price noted can vary by client. Please contact the publisher for more details around implementation and recurring costs.
Includes 1 User
Technical Information
| Solution type | APIs and Technical Components |
| Category | Customer Service |
| Industry | Cross-Industry |
The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Deployment |
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| Operations |
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The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.
| Security |
Encrypted communication channels This product employs encryption to secure all communication channels. |
| Compliance |
Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers. |
| Privacy policy |
SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner. |
Resources
Veritas Prime Contact Center
Veritas Prime Support
Publisher
Veritas Prime, LLC
Veritas Prime, based on its founding principles, means "Truth and Excellence," and is dedicated to providing clients the best service through a consultative approach. An SAP partner with SAP Recognized Expertise in all SuccessFactors solutions and recognized in the SAP Gold-guide.
