In-Store Omnichannel CX Platform: Clienteling, Assisted Selling & more

Name: In-store Clienteling, Omnichannel & Data Platform
Brand: Mercaux, Inc

Mercaux harnesses SAP Commerce Cloud, SAP Order Orchestration, SAP Emarsys, and SAP Customer Data Platform, within physical retail spaces, benefiting both in-store & remote shoppers. A single in-store App supports Store Associates deliver exceptional customer experiences, whilst also offering self-service solutions for customers. The extension to physical retail drives a boost to sales, fosters customer loyalty, & improves overall profitability. A partner that is a member of SAP’s curated startup ecosystem.

By Mercaux, Inc

Overview

Extend SAP Commerce Cloud into Store

Access the Endless Aisle in-store, create Omnichannel Baskets, provide Discovery Kiosk, offer Assisted Selling, and access wish lists in-store. Scan barcodes to reveal rich product information, and recover lost sales by offering alternative products (if not available in-store) or purchase through another channel that has availability (other stores/ online). Create a mixed basket of items from that store, other stores, or online.

Extend SAP CDP/ CRM 360 into Store

Deploy Clienteling & In-Store Behaviour Capture, and Remote Selling: Use a customer's previous engagement (both online and offline), such as previous purchases, wish lists, and previous interactions with your staff, to deliver a highly personalised service in-store and remotely, and feed valuable in-store customer behaviour data back into CDP to enrich the 360 customer profile to deliver hyper-personalised shopping experiences.

Extend SAP Order Management foundation into Store

Enable In-Store Fulfilment, Store Pick Up, and Returns: Offer customer in-store the flexibility to fulfil their orders as they wish. Create a "Universal Baskets" of mixed items from different channels, and fulfil those orders in the most effective and sustainable way possible utilizing SAP Order Management foundation. Checkout the mixed basket once, and fulfil through multiple channels.

Leverage in-store data with SAP Emarsys Customer Engagement Platform

Support Store engagement follow up, “Abandoned baskets”, and Recommendations: Leverage the in-store data mentioned above to re-market abandoned baskets from store, or automatically release follow up emails from store to recommend complementary products to those they purchased in-store to increase the basket size.

Details

Solution type

Extensions and Add-ons

Industry

Retail, Consumer Products, Wholesale Distribution

Compatibility

Works with

This product is compatible with or enhances the functionality of these SAP solutions but doesn't require them.

SAP Engagement Cloud

Features

Assisted Selling: Fast and Efficient Product Discovery

Gives sales associates instant access to product availability across all stores and online, combined with powerful endless aisle product search functionality. Interact with customers using rich selling content including product details, styling recommendations, reviews and videos.

Digital Styling: User-Generated Styling Suggestions

Leverage your community of sales associates to style outfits or build product bundles within the App, using a simple drag and drop tool. Utilize this crowd-sourced content in other stores (as well as through eCommerce) to inspire purchase of full looks instead of individual products, increasing UPT.

Clienteling: Hyper-Personalized Shopping Experiences, In-Store & Remotely

Bring a truly personalized shopping experience presenting custom recommendations based on in-store and online past purchases or shared preferences. Build their profile further by recording their in-store behaviours. Communicate to customers remotely using email, SMS or WhatsApp.

Omnichannel Availability & Universal Baskets

Universal Baskets can be created in one channel (such as in-store), and accessed in another (such as online). They can also be passed between multiple devices in-store. Add items from the endless aisle to the mixed basket, checkout in one transaction, and Fulfil through multiple channels.

Plans and pricing

All plans include:

MACH Alliance Certified, API-first, Cloud-based platform results in ease and speed of integration & deployment with retailers' existing SAP Products, such as SAP Commerce Cloud and others
Modular platform makes it easy to switch on new solutions and features when you are ready to deploy them. E.g., start with Assisted Selling, and then switch on Digital Styling a few weeks later.
Constant professional consulting, project management and training support
Seamless integration with various SAP solutions, such as SAP Commerce Cloud, SAP Order Management Foundation and SAP Customer Data Platform (CDP).

validFrom1595289600000

validUntil253370723039000

priceDisplay{"trialOrFree":{"labels":{"main":"Free","subs":["For 1 Days"],"ctas":[{"code":"LEAD_TRIAL","name":"Try free","restrictions":[],"countries":[],"customProperties":{}}]}}}

materialNumber8005921

internalIdfIbpvWdrQKGSV-koA-4OVA

lifeCycleStatusCode

entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"trial","name":"Trial"},"customerType":{"code":"external","name":"external"}}]

includes[{"metric":{"code":"user","name":"User"},"amount":1,"unlimited":false}]

technicalName2001008342

titleDemo Solution

editionId7c86e9bd-676b-40a1-9257-e92803ee0e54

tncAvailablefalse

audiencepublic

isAddOnfalse

features[]

blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}

commitmentPeriod{"max":1,"min":0,"unit":{"id":"days","name":"Days"}}

renewalTypes[]

prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}

prices[]

salesMetric{"id":null,"name":null,"description":null,"elasticity":null}

productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}

deploymentType

hasCustomTnCUrlfalse

hasTermsUrlfalse

hidePricefalse

Integration with sample data

validFrom1595289600000

validUntil253370723039000

priceDisplay{"freeStarterSubscriptionOrSubscription":{"labels":{"main":"Price upon request","subs":[],"ctas":[{"code":"LEAD_RFI","name":"Contact publisher","restrictions":[],"countries":[],"customProperties":{}}]}},"controls":{"hideCommitmentPeriodIdInFeatures":false}}

materialNumber8005921

internalId21IAt1beSnmTxaqFutVdyA

lifeCycleStatusCode

entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]

includes[{"metric":{"code":"License","name":"License"},"amount":1,"unlimited":false}]

technicalName2001008342

titleIn-store Clienteling, Omnichannel & Data Platform

editionIddb5200b7-56de-4a79-93c5-aa85bad55dc8

tncAvailablefalse

audiencepublic

isAddOnfalse

features[]

blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}

commitmentPeriod

renewalTypes[]

prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}

prices[]

salesMetric{"id":null,"name":null,"description":null,"elasticity":null}

productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}

deploymentType

hasCustomTnCUrlfalse

hasTermsUrlfalse

hidePricefalse

Pricing offers are tailored to specific set of features & requirements of a retailer
The cost of the service is determined on what solutions you would like to deploy in what # of stores and when
Solution supports integration with various other retailer's systems

validFrom1595289600000

validUntil253370723039000

priceDisplay{"freeStarterSubscriptionOrSubscription":{"global-USD":{"labels":{"main":{"value":"250.00","currency":"USD"},"tooltip":true,"subs":["Per Month","+ USD 33000.00 Setup Fee"],"ctas":[{"code":"LEAD_BUY","name":"Get it now","restrictions":[],"countries":[],"customProperties":{}}]}},"global-EUR":{"labels":{"main":{"value":"220.00","currency":"EUR"},"tooltip":true,"subs":["Per Month","+ EUR 30000.00 Setup Fee"],"ctas":[{"code":"LEAD_BUY","name":"Get it now","restrictions":[],"countries":[],"customProperties":{}}]}}}}

materialNumber8005921

internalIddzLlYCKFRwiV6zQ572di5w

lifeCycleStatusCode

entitlementTypes[{"commercialModels":[],"commercialModel":{"code":"subscription","name":"Subscription"},"customerType":{"code":"external","name":"external"}}]

includes[{"metric":{"code":"License","name":"License"},"amount":1,"unlimited":false}]

technicalName2001008342

titleRecurring stores subscription to Platform services

editionId7732e560-2285-4708-95eb-3439ef6762e7

tncAvailablefalse

audiencepublic

isAddOnfalse

features[]

blocksOf{"code":null,"amount":null,"metric":null,"timeUnit":null}

commitmentPeriod{"max":null,"min":1,"unit":{"id":"months","name":"Months"}}

renewalTypes[]

prerequisites{"materialNumber":null,"materialName":null,"targetUrl":null,"andConnections":[],"orConnections":[]}

prices[{"type":"new","currency":"USD","revenueCloudMarketId":"USD","group":{"id":"0","validFrom":"2020-07-21T00:00:00Z"},"markets":[{"marketId":"global"}],"periodicity":{"code":"anniversary-monthly","name":"Month"},"fixedRates":[{"metricId":"fixed","metricName":"Fixed Fee","price":250,"billedInAdvance":true}],"percentageFees":[],"setupFees":[{"metricId":"one_time_setup","metricName":"Setup Fee","price":"33000"}],"allUnitVolumeRates":[],"tierRates":[],"blockRates":[]},{"type":"new","currency":"EUR","revenueCloudMarketId":"EUR","group":{"id":"0","validFrom":"2020-07-21T00:00:00Z"},"markets":[{"marketId":"global"}],"periodicity":{"code":"anniversary-monthly","name":"Month"},"fixedRates":[{"metricId":"fixed","metricName":"Fixed Fee","price":220,"billedInAdvance":true}],"percentageFees":[],"setupFees":[{"metricId":"one_time_setup","metricName":"Setup Fee","price":"30000"}],"allUnitVolumeRates":[],"tierRates":[],"blockRates":[]}]

salesMetric{"id":null,"name":null,"description":null,"elasticity":null}

productQuantity{"minQuantity":null,"maxQuantity":null,"quantityIncrement":null}

deploymentType

hasCustomTnCUrlfalse

hasTermsUrlfalse

hidePricefalse

The displayed recurring price is stated for mobile App with Assisted selling, Clienteling, Digital Styling, In-store data modules used in 1 store
A recurring HQs Portal fee would be charged separately

productMarkets["AX","CN","UA","BY","IQ","ZW","ZM","ZA","YT","YE","WS","WF","VU","VN","VI","VG","VE","VC","VA","UZ","UY","UG","TZ","TW","TV","TT","TR","TO","TN","TM","TL","TK","TJ","TH","TG","TF","TD","TC","SZ","SV","ST","SR","SO","SN","SM","SL","SK","SJ","SI","SH","SG","SE","SC","SB","SA","RW","RS","RO","RE","QA","PY","PW","PS","PR","PN","PM","PL","PK","PH","PG","PF","PE","PA","OM","NZ","NU","NR","NP","NO","NL","NI","NG","NF","NE","NC","NA","MZ","MY","MX","MW","MV","MU","MT","MS","MR","MQ","MP","MO","MN","MM","ML","MK","MH","MG","ME","MD","MC","MA","LY","LV","LU","LT","LS","LR","LK","LI","LB","LA","KZ","KY","KW","KR","KN","KM","KI","KH","KG","KE","JP","JO","JM","JE","IS","IO","IL","IE","ID","HU","HT","HR","HN","HM","HK","GY","GW","GU","GT","GS","GR","GQ","GP","GN","GM","GL","GI","GH","GG","GF","GE","GD","GB","GA","FO","FM","FK","FJ","ET","ES","ER","EH","EG","EE","EC","DZ","DO","DM","DK","DJ","CZ","CY","CX","CV","CR","CO","CM","CL","CK","CI","CG","CF","CD","CC","CA","BZ","BW","BV","BT","BS","BO","BN","BM","BJ","BI","BH","BF","BE","BD","BB","BA","AZ","AW","AS","AR","AQ","AO","AM","AL","AI","AG","AF","AE","AD","US","PT","IT","IN","FR","FI","DE","CH","BR","BG","AU","AT","IM","BL"]

Technical Information

Technical details

Solution type	Extensions and Add-ons
Category	Commerce
Industry	Retail, Consumer Products, Wholesale Distribution
Works with	SAP Engagement Cloud

Deployment and operations

The following information is provided by the publisher and applies to the latest app version available on the SAP Store. SAP does not control these policies and procedures; the publisher is solely responsible for the accuracy of the provided information.

Deployment	Integrates with SAP Cloud solutions This product integrates with SAP cloud solutions using standard SAP-approved interfaces and APIs. Cloud Solution This product is designed to be delivered over a network as a cloud service. User Assistance provided Assistance is provided to enable all target users to install configure, and use the solution. Deployed at scale on device This product is designed to be downloaded and deployed at scale on devices (e.g. mobile applications, intelligent agents, etc.)
Globalization	Internationalized for global customers This product has been internationalized to meet the needs of global customers (e.g. the use of Unicode). Localized for business best practices This product has been localized to incorporate local business best practices (e.g. support for local currencies). Translated user interfaces and documentation User interfaces and documentation for this product have been translated into multiple languages. Please consult product documentation or contact the publisher for more details.
Operations	Service Levels >99.5% This product achieves operational performance levels of 99.5% or greater. Auditable logging and tracing This product offers auditable logging and tracing capabilities to aid in debugging and troubleshooting. Meets recommended support levels This product meets SAP Store-recommended standards for support levels and turnarounds. Meets SAP Store recommended Service Levels This product meets SAP Store-recommended service levels. High availability and disaster recovery This product has been designed to ensure minimal service interruption and quick restoration of service in the event of a disruption. Multi-tenant solution with full isolation and encryption This product utilizes a multi-tenant architecture with complete isolation and encryption of customer account data, policy and configuration settings. Meets recommended data lifecycle management standards This product meets SAP Store-recommended standards for data lifecycle management and data destruction.

Security and compliance

Security

Encrypted communication channels This product employs encryption to secure all communication channels.
Secured against software vulnerabilities This product has been secured against common software vulnerabilities, such as operating system, SQL injection, memory corruption, and information leak vulnerabilities.
Follows the secure software development and operations lifecycle (SDLC) Secure practices include design, architecture, implementation, test, release preparation, shipment, operations, and support. Open-Source components run latest version.

Compliance

Functional correctness This product has been tested for functional correctness using real-life business scenarios of customers.
EU data privacy This product complies with European Union requirements for data privacy.
ISO 27001 (Information Security Management) This product meets the standards for information security management specified by ISO 27001.

Privacy policy

SAP's privacy policy is not applicable to the use of this app. Please refer to the privacy policy provided by this app's partner.

Publisher privacy policy

In-Store Omnichannel CX Platform: Clienteling, Assisted Selling & more

Overview

Extend SAP Commerce Cloud into Store

Extend SAP CDP/ CRM 360 into Store

Extend SAP Order Management foundation into Store

Leverage in-store data with SAP Emarsys Customer Engagement Platform

Details

Solution type

Industry

Compatibility

Works with

Features

Assisted Selling: Fast and Efficient Product Discovery

Digital Styling: User-Generated Styling Suggestions

Clienteling: Hyper-Personalized Shopping Experiences, In-Store & Remotely

Omnichannel Availability & Universal Baskets

Plans and pricing

All plans include:

Customer reviews

Technical Information

Technical details

Deployment and operations

Security and compliance

Resources

Publisher

Mercaux, Inc

More solutions provided by {{publisher}} Mercaux, Inc

Quick links

Trending

About SAP

Site information