Customer experience and CRM customer stories
Featured customers
Learn how our customers are using SAP Customer Experience solutions.
Doubling revenue over three years
Hear how Online Metals improved their consumer-grade B2B marketing, e-commerce, and marketplace experience to increase revenue and profit.
Taking an integrated approach for a better CX
Discover how PILLER integrates SAP solutions to enhance real-time data sharing, optimising sales, service, and marketing processes.
Building a worldclass omnichannel experience
Learn how integrating SAP solutions has helped Christ to make gift-givers into self-givers with SAP Commerce Cloud and SAP Emarsys.
Explore the impact of AI on CX across industries
SAP Experts will demonstrate how AI is reshaping CX during our July 8 webcast, “Bridging the CX Gap: Is Your Customer Experience Ready for AI?”.
Customer success by the numbers
Organisations are using CX solutions from SAP to deliver more value for their customers and stronger results for their business.
1/3
of customers pay through the portal
Cintas created a payment portal, giving customers more value from its services and driving down costs.
30
%
more revenue from holiday campaigns YoY
Sharks Sports & Entertainment increased revenue by sending the right message at the right time.
59
%
increase in contactable consumers
Since Ferrara implemented SAP solutions, its email open rates have been above the industry average.