SAP Customer Activity Repository applications bundle

Power your planning applications and orchestrate omnichannel order management with a real-time view of customer activity.
Contact us

Orchestrate your omnichannel shopping experience

Gain a unified view of customer activity across channels to improve omnichannel
order management and power your planning applications.

placeholder
Enlarge

Gain real-time inventory visibility based on a 360-degree view of customer purchase history and demand across all channels using SAP Customer Activity Repository applications bundle, which provides a powerful forecasting engine. 

  • On-premise or cloud deployment
  • Demand forecasting that helps optimise shopper experiences
  • Customer insights to personalise marketing 
  • Real-time inventory visibility and on-shelf availability

Benefits

Increase revenue

Gain actionable business insight on inventory in all fulfilment locations, as well as a view of customer transactional history and demand across channels.

Improve customer service

Enable frictionless omnichannel commerce to provide accurate inventory and price information, as well as relevant personalised offers at all customer touch points.

Reduce inventory and write-offs

Reduce inventory, markdowns, and waste with consistent planning that spans customer-centric assortments to intelligent allocation and product replenishment.

Features

placeholder
Show more
Multichannel sales repository
  • Collect data from all sales channels spread across multiple siloed applications in diverse formats
  • Audit and manage sales transactions coming from point-of-sale systems
  • Gain real-time insight into sales performance, revenue, and gross margin across channels
Replenishment planning
  • Reduce waste with cost-optimal ordering, including prediction of stock spoilage 
  • Respond to changes in demand with intraday forecast and replenishment 
  • Simulate and review your order plans and obtain insights on associated KPIs
Assortment planning
  • Support flexible process- and information-driven planning across retail formats – tightly integrated with merchandise planning budgets
  • Rank products by weighting their ranking against chosen KPIs and business roles to consider real-world requirements and limitations 
  • Integrate space for assortment and planogram optimisation
Allocation management
  • Trigger initial allocation of seasonal products based on actual and planned availability, latest demand forecast, target settings, and business KPIs 
  • Enable fully automated in-season replenishment 
  • Allocate promotional merchandise based on promotional forecast, store inventory, and capacity
Promotion management and omnichannel pricing
  • Design promotions and offers in-line with customer preferences and financial objectives
  • Create what-if simulations to predict financial performance and leverage vendor funding to maximise margins from trade funds
  • Enable consistent calculation of consumer prices and promotional offers for each basket at any touch point

See how customers are succeeding with SAP

Technical and Security Information

SAP provides built-in security features and add-on solutions to help you protect your enterprise. This product is deployed in the cloud and is available as software as a service (SaaS), so you can access your software from any web browser.

placeholder
Data security

Help protect confidentiality and data integrity.

placeholder
Business process security

Support compliance with regulatory requirements.

placeholder
Risk and threat mitigation

Drive continuous improvement across your operations.

placeholder
Technical documentation

Get your SAP software up and running quickly with comprehensive guides for implementation, configuration, and integration.

placeholder
Cloud delivery options

Enable a smooth transformation while meeting security and compliance requirements for your industry, region, or country.

Get Started

Jump-start your implementation and drive ROI by collaborating with industry experts, consultants, and support engineers throughout your journey.

Services

Transform your business quickly and effectively by taking advantage of our holistic service and support plans, expert consulting services, custom application development, proven best practices, and deep industry and technical knowledge.

Support

Help keep your SAP solutions running at peak performance with our IT experts and support services, including long-term plans, embedded teams, remote technology support, self-service portal, and innovation strategies.