Empower your customers and optimize your operations
Free up your sales and support teams by giving customers 24/7 self-service access to critical order details, including delivery estimates, payment status, and more, regardless of the sales channel.
Overview
Boost customer satisfaction while reducing support costs
Meet rising customer expectations with 24/7 self-service access to order updates, invoices, and more. Fewer routine inquiries mean lower costs to serve, and it frees up teams to spend more time on high-value customer engagement.
Deploy fast with native ERP connectivity
Built as an ERP add-on, the solution connects directly to backend data—enabling fast deployment with minimal IT effort and without need for custom integration. Partners offer implementation packages that will get you up and running in weeks.
Scale seamlessly from a B2B portal to full B2B e-commerce
Start with post-purchase transparency, then expand. Partners can easily incorporate additional features like claims management, reordering and full e-commerce—no replatforming required.
Details
Solution type
Business Essentials
Compatibility
Works with
- SAP S/4HANA Cloud Private Edition
- SAP S/4HANA Cloud Public Edition
Features
Support orders across all sales channels
Whether orders come from EDI, email, field sales, or web—customers see it all in one place. Provide complete visibility, no matter how the order was placed.
Provide real-time order visibility
Give customers instant access to order status, delivery estimates, and payment updates—anytime, across all devices—without needing to contact support.
Deliver a secure, branded customer portal
Offer a professional self-service experience that reflects your brand. Customers can log in from desktop or mobile to securely view orders, documents, and history on demand.
Expand portal features based on customer needs
Add portal capabilities such as returns management, quote creation, support tickets and invoice payment – collaborating with proven partners.
Built on a future-proof commerce platform
Start with post-purchase self-service and scale when ready. The same platform supports B2B e-commerce features like account structures, approval workflows, contract pricing, and reordering.
