See how companies have created effortless, meaningful experiences with CX and CRM solutions from SAP.
“Justin Mills, Head of Digital Products - BrakesWe had a really good understanding of SAP Commerce Cloud and were effectively able to leverage the existing business website and push out a new website to the consumer marketplace. We didn’t have all the answers, but as you share the problem together you can find the solution.
”
Provide a superior and personalised omnichannel commerce experience with cloud CRM software.
Benefit from using a single commerce solution
Support all go-to-market models
Leverage industry-specific capabilities
Realize a fast ROI with prebuilt integrations
Exceed expectations with built-in flexibility
Improve sales with better selling experiences.
Save time and guesswork to accelerate sales
Guide sales reps through quotes and contracts fast
Model and manage sales territories and incentives
Embrace the future of selling
“Michael Stichnote, Global Head of eCRM and Sales IT, Henkel AG & Co. KGaAThe digital transformation of our sales helps us to place customers at the heart of what we do and to become more flexible, agile, and effective in the market.
”
“Michael Stichnote, Global Head of eCRM and Sales IT, Henkel AG & Co. KGaAThe digital transformation of our sales helps us to place customers at the heart of what we do and to become more flexible, agile, and effective in the market.
”
Make service the heart of your customer experience.
Create a unified service experience
Develop an elite team of skilled experts
Deliver the next generation of self-service
Capture and understand customer feedback
Build personalised relationships with first party data.
Build hyper-personalized relationships with first-party data
Scale and optimize your B2B value network, while reducing risk
Deliver frictionless engagements with customer identity and access management (CIAM)
Provide the data privacy and trust customers demand
Address GDPR, CCPA, and other regional data privacy requirements
“Blaine Carter, Chief Information Security Officer, Franklin CoveyFranklin Covey has chosen
”
SAP Customer Data Cloud to help us remain customer-centric. Using a platform to house customer data in a single location and secure it ensures that our customers are always at the top of our priority list.
“Payne Hughs, VP, Thrush AircraftIt’s been an amazing experience! Having the ability to reach our customers during emergencies in real time is crucial and now possible with SAP Marketing Cloud.
”
Treat marketing as a trusted source of business.
Personalize customer experiences across your business
Build customer trust to develop ongoing relationships
Optimize marketing to drive revenue
Drive demand and growth for B2B marketers
Create an intelligent enterprise with CX and CRM solutions
Hear Christian Klein, CEO and member of the Executive Board of SAP SE, describe why customer experience is an integral part of an intelligent enterprise.
Watch the keynoteHear from our customers
Learn how the SAP Customer Experience portfolio helps companies understand and engage their customers like never before.
Watch the video
Find out how SAP and Microsoft are expanding our partnership and integrating Microsoft Teams across SAP solutions.
Join host Stephanie Thum and guests Shalini Mitha and Ratul Shah for a discussion on a customer experience paradox.
Learn about SAP’s acquisition of Emarsys and how Emarsys products will be added to the SAP Customer Experience portfolio.
Learn best practices for creating personal, trusted, and connected experiences, and hear about product innovations and road maps.
Exceed customer expectations and capitalise on future revenue opportunities. Go beyond the showroom floor with SAP CX and CRM solutions for the automotive industry.
Deliver a relevant and consistent message across multiple interaction points. Create intelligent initiatives across all routes to market, including modern retail, independent stores, distributors, and direct to consumer.
Customise the digital customer experience for consumers and wholesale buyers with personalised merchandising strategies. Explore CRM solutions designed to help you stand out from the crowd and provide seamless omnichannel customer journeys.
Transform your business into a subscription, solution, or outcome-based business. Offer hardware, software, and services all bundled into one package with our CX solutions for high tech.
Help your customers address demand fluctuations, navigate supply chain disruptions, and deliver service continuity. Explore SAP Customer Experience management and our CRM software solutions today.
Leverage a product- and policy centric structure to engage customers with a consistent and personalised omnichannel experience. Meet demands and expectations with SAP CX solutions for insurance.
Respond efficiently and effectively to constituent needs within tight budgets and under close scrutiny. Explore best practices supported by our CX solutions for public sector organisations.
Build stronger relationships with customers by delivering personalised experiences your customers can trust with our CX and CRM solutions for retail.
Deliver a first class omnichannel customer experience. Deliver rich, seamless, and contextual experiences that will help your brand stay competitive.
Create new business models, contactless guest touch points, and better traveler engagement for your travel firm with SAP Customer Experience solutions.
Give your customers the advice and offers they need to become more energy efficient and go green. SAP solutions help utilities create new business models and optimise existing ones to deliver a personalised utilities customer experience.
Dive into research examining consumer spending trends by generational cohort since the start of the Covid-19 pandemic. Identify opportunities to expand market share online and rebuild business strategies.
As decision making and purchasing processes rapidly change, how do B2B companies reinvent themselves to lead in the experience economy?
Evaluate the potential financial impact of two solution sets (Commerce Cloud & Customer Data Cloud) on your organisation. Dive deeper into key business benefits and cost savings today.
Explore the other SAP Customer Experience solutions.
See how Customer Experience solutions bring together customer data, machine learning technology, and microservices. Our CX and CRM solutions help to power real-time customer engagements across sales, service, marketing & commerce.
