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Solve your specific customer service needs

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Serve your customers through channels they prefer

Give your service agents easy-to-use tools and access to relevant customer data to make service interactions smooth and personalised.

Help customers get the results they want

Go beyond traditional service and support interactions with customer-driven experiences. Deliver end-to-end service excellence with a simplified technology landscape. 

Deliver service excellence that covers every touch point

Adapt and offer an end-to-end customer service experience. Accommodate low-touch and high complex interactions as well as field service, all from one source.

Choose your SAP software for customer service

SAP Hybris Service Cloud

Stay a step ahead of customer expectations, from the initial service contact all the way through billing. Offer multiple service channels, access complete and contextual customer information, and gain real-time insight into call centre and field service performance.

  • Cloud deployment
  • Multichannel service ticketing
  • In-context social collaboration
  • Self-service customer portal

SAP Hybris Service Engagement Center

Resolve your customer queries faster with a unified agent desktop with built-in communication channels. Create a consistent customer experience by managing all customer contacts in the same interface.

  • Cloud deployment
  • Unified agent desktop
  • Built-in communication channels
  • Business process integration

SAP Jam Collaboration

Work with customers, internal stakeholders, and experts to quickly and effectively resolve service requests through collaborative case management. Tap a knowledge base of experts to identify the right resource to quickly resolve customer issues and minimise the time-to-first-call.

  • Cloud deployment
  • Enterprise collaboration
  • Immediate access to experts
  • Accelerated learning and mentoring
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Enterprise community-based collaboration

Build an online community where your customers, resellers, and distributors can collaborate and conduct e-commerce. Understand your customers’ needs and interests while offering relevant content designed to influence and accelerate purchase decisions.

  • Cloud deployment
  • Collaboration and engagement
  • Commerce-focused community
  • Security and management

Customer relationship management for service

Build and inspire loyalty by supporting all facets of customer service management – from help desk to field service. Use the capabilities of on-premise CRM to gain a full view of customers, resolve issues on first contact, and offer targeted offerings.

  • On-premise deployment
  • Service contracts and agreements
  • Field service management
  • Warranty and claims management

Cloud-based microservices

Get the freedom you need to code in any language. Take advantage of a supportive community that contains all the information you need to build your own offering; simplify development; and achieve greater flexibility, increased agility, and faster time to innovation.

  • Cloud deployment
  • Secure, trusted, and scalable software 
  • Flexible, loosely-coupled services

What are leading analysts saying about SAP?

Get the facts

of enterprises see the greatest buyer drop out during pre-purchase stages, where customer service is least involved.

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of enterprises struggle to provide customers with live support services.

Social Media Today

Explore how service impacts customer engagement

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Investigate the two fundamental strategies for achieving service excellence: building a unified view of customer data and providing employees with easy access to relevant insights.

Get the latest news and trends from experts

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Doug Coull
Founder and CEO APS, Inc.

Keep customers engaged with service excellence

Empower the service organisation to keep customers engaged with your products and brand and make them long-term partners. Get started with these six strategies.

Tim Clark
Head of Brand Journalism SAP

Fix a broken buyer experience with customer service insight

Bridge the gaps across your customer journey and deliver a seamless experience. Consider how some common trouble areas can affect your customers’ experience.

Jenna Posner
VP of Strategic Partnerships Clutch

Go beyond transactions to redefine customer loyalty

Identify your best customers and develop personalised campaigns that keep them emotionally engaged and loyal. Find out how synthesizing your data can help. 

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