Utilities
Meeting the new energy challenge
In the middle of an unprecedented green energy transformation, utilities companies must meet daunting regulatory, environmental, operational, and technological challenges while dealing with the fallout from a global financial crisis.
SAP utilities management software helps you:
Drive the transformation towards sustainability for your utilities business
Integrate AI across the utilities value chain
Deliver personalised customer experiences to build trust
Unlock new utilities revenue streams
Get the best performance and returns from your utilities assets
Power and utilities software from SAP and our partners
Solutions that address specific utilities business needs help you achieve cost-effective transformation and sustainable growth.
Utilities management
Support different market roles within the energy and utilities business with an established meter-to-cash solution.
Convergent invoicing
Build customer loyalty that grows recurring revenue with personalised subscriptions, pay-by-use invoicing, and bundles.
Subscription billing
Delight customers with innovative monetisation of subscriptions, usage plans, bundles, and more.
SAP Utilities Core
The SAP Utilities Core solution comprises capabilities from multiple SAP offerings to help you manage your operations efficiently and profitably.
Utilities management
Support different market roles within the energy and utilities business with an established meter-to-cash solution.
Measurement management
Define, streamline, and manage measurement concepts in cross-cloud landscapes to support distributed energy resourcing.
Customer service management
Improve service efficiency and accelerate time to resolution by connecting utilities processes across SAP solutions.
Field service management
Empower utilities technicians with mobile tools and AI-based recommendations to rapidly resolve issues and boost customer satisfaction.
Collaborative asset management
Track equipment and IoT data in a central repository that makes it easier to collaborate on asset maintenance, usage, and failures.
Asset performance management
Optimise asset health and balance asset performance, risks, and costs to run a sustainable, risk-resilient supply chain.
Asset management
Prolong the life of your utilities assets with online and offline access to a powerful mobile app for enterprise asset management.
Distributed energy resources (DER)
Define, streamline, and manage measurement concepts in cross-cloud landscapes to support distributed energy resourcing.
Energy and water data management
Optimise meter reading and energy and water data management with an energy cloud solution based on Big Data technology.
Sustainable energy transition
Adopt new business models to meet energy demands in a greener way.
Emissions management
Run sustainable and safe operations and protect your utilities brand by measuring emissions and tracking compliance.
Sustainability monitoring
Increase the transparency of your environmental, social, and governance (ESG) initiatives and track sustainability performance.
Customer service management
Improve service efficiency and accelerate time to resolution by connecting utilities processes across SAP solutions.
Customer engagement
Keep utilities customers engaged and maximise lifetime value through data-driven personalisation and automated omnichannel journeys.
Enterprise-grade e-commerce
Achieve profitable outcomes by creating connected, insightful, and adaptive e-commerce experiences.
Modern self-service experience
Improve customer engagement by providing modern, digital self-service capabilities to utility customers online or through a mobile device.
Cut customer service costs by up to 90%*
Save costs and build customer loyalty with a Utilities Customer Self-Service Agent that provides personal, multilingual support anytime, across any channel.
Analytics and planning
Analyse data on demand to deliver trusted insights and integrate planning processes across your utilities business.
AI for utility companies
Utilise AI-powered tools with comprehensive knowledge of customer contracts and meter-to-cash data to deliver improved customer service and operational savings for utility companies.
AI enablement
Empower your sales, service, and e-commerce teams with proactive and contextual generative AI.
SAP S/4HANA Cloud Adoption & Transformation in Utilities
Explore how utilities are approaching business transformation in the wake of ever-increasing focus on operational efficiencies, customer focus and resilience in response to supply chain disruptions.
Explore how we can help your utilities business run better
Our utilities management software can help you manage your energy and utilities business more sustainably, safely, and profitably.
Real-time insights
Improve utilities industry decision-making, transparency, and accountability, and increase efficiency with real-time visibility across the enterprise.
Digital innovation
Accelerate innovation with an open technology platform that allows you to extend applications, connect landscapes, and make decisions with confidence.
Smart mobility and transformation
Embrace change and shift toward mobility as a service while monetising new business models for autonomous, connected, electric, and shared vehicles.
Field service management
Empower utilities technicians with mobile tools and AI-based recommendations to rapidly resolve issues and boost customer satisfaction.
Business process transformation
Build a shared understanding of utilities business process management with improved process performance at scale.
Human capital management
Understand what your utilities employees need, how they work, and what motivates them to keep them happy and engaged.
See how customers are succeeding with SAP solutions for utilities
Resources
SAP named a global leader in digital energy sustainability
Learn why Frost & Sullivan recognised SAP's innovative solutions that help energy companies achieve sustainability goals.
Harnessing AI for utilities
Learn how AI is transforming the way utility companies interact with customers, resulting in significant operational savings and increased satisfaction.
Innovating energy transformation with AI
Transform business models and meet evolving customer expectations, guided by AI-based predictive analytics and smart automation.
The service opportunity for utilities
Break into new revenue streams with value-add business models based on connected services.
Master the energy transition
Learn how SAP and our global partner ecosystem can help you deliver smart and sustainable solutions to master the energy transition.
Take the next step
Road map for utilities solutions
Discover how our innovations help utilities deliver safe, reliable, and sustainable energy products and services.
SAP news about utilities
Learn about the service opportunity for utilities and break into new revenue streams with value-added business models.