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SAP Trust Center

Find the information you need on cloud performance, security, privacy, and compliance.

Cloud Service Status

Gain insights on service availability, incidents, and the history of cloud services from SAP worldwide.

Please note that the cloud solutions portfolio from SAP will undergo incremental integration into the Cloud Service Status. At this time, the Cloud Service Status displays SAP’s public cloud portfolio. Downtimes related to regular maintenance and/or major upgrade activities (see SLA document) are not reflected. A disruption or degradation is only visible in the Cloud Service Status if its duration is greater than or equal to five minutes and if 5% or more of the productive systems in a data center are impacted.

SAP for Me for additional availability information

Check for more detailed information

The SAP for Me customer portal is the central access point and the go-to destination for SAP customers to view details on their SAP cloud tenants' availability. Note, the Cloud Availability Center (CAC) will be integrated with SAP for Me.

Cloud Service Availability FAQs

Downtimes related to regular maintenance and major upgrade activities are not reflected on SAP Trust Center. (See the SLA document.) A disruption or degradation is visible in the Cloud Service Status if its duration is greater than or equal to five minutes and if 5% or more of the productive systems in a data center are impacted. A detailed customer view including all downtimes and maintenance for customer-specific tenants is available in SAP for Me.

The availability data on the Cloud Service Status page is updated every five minutes or less.

SAP cloud services are displayed in alphabetical order and grouped by product portfolio. Use the search functionality to find your specific cloud services or filter results by product portfolio group.

SAP for Me is the central gateway to improve the SAP customer experience along digital touch points with SAP, including your personalized cloud availability information. Customers can access SAP for Me with their S-user or SAP Universal ID. Follow the path Customer Dashboard > Systems & Provisioning to get an overview of your cloud systems and their current availability status.

The cloud system notification subscriptions (CSNS) application makes it easier to add, customize, and manage subscriptions to notifications from the Cloud Availability Center service. With this tool, customers using cloud solutions from SAP can remain informed and receive timely updates regarding SAP cloud services, including but not limited to planned and unplanned downtimes and customer communications.

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