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Zinus: Unifying planning processes to revolutionise e-commerce

Explore Zinus’ journey with SAP

To expand globally, Zinus knew it needed a resilient supply chain. This realisation prompted the mattress and furniture e-commerce brand to adopt an integrated system that supports automated statistical forecasts and real-time simulations, enabled by SAP Integrated Business Planning applications for Supply Chain.


source of truth for business data.


forecast accuracy.

Our partner Camelot provided completely virtual project delivery across several time zones. This outstanding and very focused approach not only accelerated our implementation of SAP IBP, but it also opened the door to innovation.

Claud Noh
Corporate Chief Information Officer and Vice President
Zinus Inc.

The Challenge

Providing millions of customers a comfortable place to sleep and relax

Headquartered in South Korea, Zinus is a rapidly growing name in the mattress and furniture sector. Since its founding in 1979, the company has gained international recognition for an e-commerce experience that provides customers with in-home comforts faster than the competition.


Today, Zinus has set its focus on global expansion. To be successful, the brand needed to replace its spreadsheet-based planning processes with an integrated system that supports automated statistical forecasts and real-time simulations.

The Solution

Increasing forecast accuracy and customer service through integration

Zinus chose SAP Integrated Business Planning applications for Supply Chain (SAP IBP) to improve the resilience of its supply chain operations and support its future growth plans. The timing of this decision couldn’t have been better ‒ the applications delivered the capabilities necessary to overcome significant disruptions caused by the COVID-19 pandemic.


The implementation project established integrated business processes for global demand management, supply chain planning, and sales and operations planning (S&OP). To support demand planning, Zinus also implemented the SAP Integrated Business Planning application for demand. The company applied deployment best practices gained through a starter kit for SAP IBP from partner Camelot Innovative Technologies Lab.


Zinus also adopted individual S&OP modules, including a native integration with SAP S/4HANA. Through the SAP Smart Data Integration service, it transferred and transformed data between SAP S/4HANA and SAP IBP for improved enterprise-wide planning.

The Result

Operating with a single source of truth

Zinus is now taking advantage of cross-departmental collaboration, thanks to its integrated platform for supply chain planning. As a result, employees can make better decisions by using real-time insights gained through a single source of truth.


The company improved its S&OP process across the organisation, which harmonised planning and execution. By using forecast algorithms to better predict and prepare for demand, supply chain planners benefit from improved forecast accuracy, optimised planning outcomes, and increased customer satisfaction.


Planners are further empowered by powerful supply chain analytics, increased visibility, and what-if simulations to support informed decision-making across the supply chain. Plus, they can identify and handle exceptions faster through automated alerts.

We’re operating as one, toward one target. That is, SAP IBP provides us with a single source of truth that puts us on a unified path to reach our business goals.

Claud Noh
Corporate Chief Information Officer and Vice President
Zinus Inc.

SAP helps Zinus run better

Key business outcomes and benefits

  • Harmonised planning and execution with an improved sales and operations planning process
  • Improved forecast accuracy, optimised planning results, and increased customer satisfaction by using forecast algorithms
  • Empowered planners with powerful supply chain analytics and what-if simulations to support informed decision-making
  • Gained the ability to better handle exceptions through alerts
  • Increased overall visibility across the supply chain

Featured solutions and services

  • SAP Integrated Business Planning for Supply Chain helps digitalise supply chain processes and integrate sales and operations, demand forecasting, and inventory planning.
  • SAP S/4HANA facilitates better decision-making by providing integrated, real-time insights derived from a single source of enterprise data.

About Zinus

Based in South Korea, Zinus is a global mattress and furniture e-commerce business. The company makes memory-foam, hybrid, and innerspring mattresses and delivers them directly to its customers’ doorsteps. It designs upholstered, wood, and metal platform beds and bed frames for quick assembly and offers sofas, bunk beds, tables, and guest beds with superior style at affordable prices.

Industry Region Company Size Partner
Wholesale distribution Asia Pacific Japan 1,200 employees Camelot Innovative Technologies Lab
Featured partner

Camelot Innovative Technologies Lab (Camelot ITLab) is a leading SAP consultancy for digital value chain management. With more than 25 years of experience, the company is a member of the international Camelot Group, with its 1,800 employees worldwide focused on delivering customer orientation, innovations, and high-quality and viable end-to-end solutions.

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