To date, the reskilling application has been implemented in Spain, Germany, the United Kingdom, Brazil, and other global business units around the world and is available to Telefónica’s 100,000 employees.
Adoption has been high, enabling users to gather detailed data on the current skill profiles within the workforce. This insight helps management identify the areas in which skills development is required and provide appropriate training opportunities and learning resources accordingly. Managers can also match internal candidates to job vacancies more strategically, based on skills and competencies.
The reskilling application is accessible anytime and anywhere through the SAP SuccessFactors Mobile app, with the Chip chatbot available 24x7 to answer questions and provide guidance. Personalised advice and tailored training recommendations empower employees to take charge of their own development and take the right action to shape their future careers.
In the face of rapid technological change, trade unions are often concerned that people’s skill sets may become obsolete. However, the reskilling application has been well received by Telefónica’s trade union representatives and works council. Employees and leaders have also provided very positive feedback.
For Telefónica, the reskilling application is part of a wider investment in helping employees adapt to the new world of work. Within the next five years, the company faces a gap of critical profiles in areas such as security, robotization, analytics, Web development, and business consulting. Rather than filling these roles with external hires, it is committed to equipping its existing workforce with the skills required, forging a strong career path that improves employee satisfaction and loyalty.