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What is SAP Human Resources (HR)?

SAP human capital management (HCM) solutions enable a more flexible, engaged, and resilient business by strengthening the employee experience across core HR and payroll processes, time and attendance, talent management, and people analytics.

What is SAP Human Resources (HR)?

SAP HR supports the next evolution of human capital management (HCM) – human experience management (HXM). 

As the next evolution of HCM, HXM shifts traditional human resources (HR) processes toward the delivery of experiences that serve employees first and serve the business better. This approach also includes equipping the workforce with software that’s designed around what people need, how they work, and what motivates them.  

Leading this transformation, SAP offers SAP SuccessFactors Human Experience Management Suite to build on the best of HCM and extend it to create truly dynamic, engaging, and employee-centered experiences. The suite is designed to support employees throughout their careers and enable human resources (HR) managers as well as  human resources (HR) leaders to accelerate business growth. 

Using these solutions helps us have the right talent in the right positions. It helps us create meaningful employee experiences and build a highly motivated workforce in sync with our corporate objectives. With SAP SuccessFactors software-as-a-service (SaaS) solutions, we put the power of data-based insight into our HR department, our managers, and most importantly, our employees.

Redefine Employee Experiences with SAP Human Resources (HR)

Learn how human experience management (HXM) solutions from SAP help people feel connected, empowered, and supported through every step of the employee journey.

Guided workflows

Merge best practices to integrations from other systems using guided workflows.

Localization framework

Remain compliant with local legal best practices for more than 100 countries, including payroll support in nearly 50 countries.

HR Analytics and insights

Gain the insight you need to identify opportunities, risks, and trends with powerful HR analytics that turn intelligence into action.

Extensible foundation

Extend your HR capabilities by tapping into the power of SAP HR solutions and more than 300 partner apps.

What makes SAP Human Resources (HR) different?

HXM solutions from SAP can help you improve business outcomes in eight ways. 

1. Experience-first approach: Engage meaningful, end-to-end experiences based on how people work and what they need to be their best. 

2. Continuous feedback loops: Monitor and optimize key moments across the employee journey with consistent employee listening.

3. Broad and deep capabilities: Align with business goals and contribute to the overall business success with deep and innovative strategic HR capabilities. 

4. Future-Proof foundation: Benefit from a secure multi-cloud infrastructure with fast access to innovation and a business technology platform that enables new levels of performance and resilience.    

5. The flexibility to start anywhere: Start your HXM transformation based on your most pressing need and expand from there, so your journey reflects your strategy. 

6. Global scale and compliance: Automate adherence to global and local regulations in more than 100 countries for HR administration and 45 countries for payroll management. 

7. Open and extensible platform: Build and integrate applications to extend your HR capability and meet your unique needs. 

8. Proven and trusted partnership: Engage a recognized leader that has delivered impactful results to thousands of organizations across all industries, sizes, and geographies.

Why choose SAP Human Resources (HR) solutions?

SAP SuccessFactors HXM Suite enables you to focus on the needs of your people and what inspires them to perform at their best. You can make continuous improvements by combining experience data and operational data to make the decisions and take the actions that lead to employees who deliver more, build a positive culture, and advocate for your brand. You can leverage innovation not only from SAP SuccessFactors solutions and intelligent technologies but also from the power of solutions like SAP Business Technology Platform. Only with SAP can you truly reinvent human experiences, helping you not only compete but win in the experience economy. 

Streamline management of people and transactions:

  • Deliver live insights and a consumer-grade experience that enable workers to make data-driven decisions 
  • Develop consistent, standardized HR processes that are focused on the entire workforce, increasing their engagement
  • Offer self-service features to support automation, improve data quality, and elevate HR service delivery

Make people your strongest asset:

  • Streamline your hiring activities with automated, centrally managed global processes
  • Put your employees at the center of the learning experience with highly personalized, customiz-able, and collaborative training and education
  • Retain valuable employees by creating clear, compelling career paths

Drive consistent employee engagement:

  • Understand the key drivers of employee engagement, helping managers improve the employee experience
  • Collect feedback from employees at key touchpoints, so you can drive improvements in real-time 
  • Identify the optimal benefits package based on employee feedback and driver analysis

Lead your workforce with confidence:  

  • Accelerate your understanding of Big Data to improve your use of workforce data strategically to drive business impact 
  • Mitigate risk by getting early insights into trends that could disrupt your workforce strategies
  • Improve institutional knowledge and increase decision-making accuracy 

Improve workforce management

  • Boost employee productivity by replacing manual time tracking with automated solutions 
  • Increase employee engagement with self-services that deliver instant HR insight to workers, anytime and anywhere 
  • Support better workforce decision-making by using historical patterns and employee trends 

Hear from SAP Human Resources (HR) customers

The SAP approach to innovation

Our innovation strategy is built on three dimensions. At the base, we build products by using transformative technologies that impact the entire HR value chain. From there, we build best-of-breed solutions and engage leading partners, pushing the boundaries of HR innovation and solutions. 

Transformative technologies

Reimagine your user experience by using next-generation technologies – such as machine learning, artificial intelligence, mobile solutions, and chatbots – to change the way HR functions. Now, you can deliver a dynamic, intuitive experience that’s personalized for each employee, so they feel supported and confident.

Best-of-breed solutions

Take advantage of our investments in delivering the latest HR solutions designed to meet your growing mix of workforce requirements, including employee experience management, candidate relationship management, and continuous performance management, and integration with other SAP solutions.

Partner ecosystem

Maximize your investment in HR solutions with open innovation and partner engagement. With SAP Business Technology Platform, you and your SAP partner can leverage packaged integrations, tools, and technologies to build applications quickly, integrate with applications smoothly, and extend new applications with greater ease. 

Innovation, Integration, and Extensibility

HR teams and executives must manage increasingly complex technology landscapes. To maximize visibility and enhance workforce management, you need applications that are agile and flexible enough to connect and extend as needed. SAP SuccessFactors HXM Suite and our Business Technology Platform help you connect to and make sense of this challenging landscape. Using our cloud integration technologies along with applications offered by our extensive partner ecosystem, you can connect HR to the broader business and help ensure that your company is laser focused on innovation and agility. With SAP Business Technology Platform, you can create innovative new applications, extend SAP SuccessFactors solutions, or integrate with and across existing solutions, such as finance, travel, and procurement.

SAP Store

Discover enterprise application extensions in our SAP Store, the central marketplace for SAP and our partner offerings, including HR technology solutions, to maximize your SAP SuccessFactors investment.


Application extensions built on SAP Business Technology Platform are natively integrated to improve productivity and increase connectivity within and across organizations, and differentiate your HR organization to gain competitive advantage.

Diversity, Equity, and Inclusion

SAP SuccessFactors solutions provide decision makers with the tools they need to identify and reduce unconscious bias where it occurs. They can change not just how they see and understand diversity, but also how they make decisions that cultivate a diverse and inclusive workforce.

How SAP SuccessFactors solutions enable a business beyond bias

Learn how to reduce unconscious bias from decision-making across the entire HR lifecycle, how to use analytics to influence key HR decisions and change behavior, and how to detect and prevent unconscious bias where it occurs.

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SAP Human Resources (HR) solutions for industries

Explore a variety of use cases for dozens of industries that can help you create an inspired workforce that improves both performance and profit by using SAP SuccessFactors solutions and SAP Business Technology Platform.  


Retailers are working hard to unify online and offline worlds – a transformation that depends not only on new technology and new business models but also on new ways of engaging the workforce. 

Professional Services

Relying on people’s knowledge and skills as your product, long-term success in professional services depends on your ability to recruit, onboard, and retain the best talent. As a result, you can hire the right people quickly and consistently.

Consumer Goods

Digitalization has empowered customers, increased the pace of change, and opened up new business models for consumer goods companies. With more data than ever, you can offer customers personalized interactions and deliver the right product, service, or outcome to a market of one. 


Utility companies must navigate disruption across all aspects of your business and anticipate short- and long-term market trends, all while delivering an uninterrupted supply of power to your customers. 

Public Sector

The services and activities of government agencies –at the federal, state, and local level – impact everyone’s daily lives. However, agencies and employees need to support citizen and community services in an era of tight budgets, while facing competition for talent from the private sector.  


We enable seamless process execution throughout the whole HR journey and added intelligence to  deliver employee supporting services for a better employee experience.  

Higher Education

SAP has a broad range of solutions to cover the end-to-end digital transformation journey in institutions of higher education and research to help establish superior student and faculty engagement. 

Frequently Asked Questions

Search the list below to find answers to frequently asked questions about HRM (Human Resources Management) solutions from SAP SuccessFactors.

Today's most successful enterprises continuously review and improve their business functions, searching for new ways to streamline processes to increase efficiency and gain competitive advantage. HRM (Human Resource Management) is responsible for addressing the workforce aspect of this continuous improvement. 

Human resource management was originally an administrative function within an enterprise focused mainly on record-keeping. This role was primarily reactive;  Human Resources responded to the needs of both managers and workers but did not anticipate them. In the last few decades, HRM (human resource management) has evolved and become more proactive, from automated processing, to providing a new level of strategic value.

The people within your enterprise produce the goods and provide the services that fuel your enterprise. The human cost is often the biggest cost a company incurs. Well managed human resources directly improve your enterprise and contribute to a competitive advantage.

If your enterprise has strategic, value-added human resource management you can hire, motivate and retain the most capable workforce. You will have the ability to engage employees and line managers directly in managing their skills and careers to your enterprise's advantage. And you'll have accurate, up-to-date workforce information for managers and executives.

SAP offers an HRIS solution that not only automates HR operations in your organization, but provides experiences that enable a more engaged and productive workforce.  Major focus areas of SAP's HRIS include employee experience management, core HR and payroll, talent management, and HR analytics. With these solutions, SAP's HRIS software places employees at the center of business, ensuring both their needs and business needs are met.

Questions? Get in touch!

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